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IT SYSTEMS SUPERVISOR

IT SYSTEMS SUPERVISOR

Lion Productivities Holdings LLCEl Paso, TX, US
6 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

About the Role

Lead day‑to‑day IT operations for our U.S. sites—ensuring secure, reliable systems, excellent end‑user support, and smooth delivery of infrastructure projects.

What you’ll do

  • Supervise service desk / field support; set priorities, SLAs, and escalations
  • Own preventive / corrective maintenance, patching, and endpoint compliance
  • Administer AD / Entra ID, M365, Windows Server, virtualization, storage & backups
  • Oversee LAN / WAN / Wi‑Fi / VPN / SD‑WAN and firewall policies; ensure uptime at stores / warehouses
  • Implement security controls (EDR / AV, least‑privilege, email security) and DR / BCP
  • Manage asset inventory / licensing, vendors, quotes, renewals, and warranties
  • Maintain SOPs / runbooks / KBs; report KPIs (SLA, MTTR, patch compliance, availability)

What you’ll bring

  • 5+ years in IT operations (2+ in a lead / supervisor role)
  • Strong with AD / Entra ID, M365, Intune / SCCM, Windows Server, patching
  • Basic Server and Database Skills
  • Solid networking (routing / switching / VLANs), VPNs, Wi‑Fi, firewalls
  • Virtualization (VMware / Hyper‑V), storage, backups / DR (e.g., Veeam)
  • Clear communication, stakeholder management, and documentation
  • Customer Service Orientation
  • Strong Communication Skills
  • Problem-Solving Skills
  • Availability and Flexibility
  • Stress Management
  • Understanding of Business Processes
  • Hardware Troubleshooting
  • Operating System (OS) Proficiency

    • Nice to have

  • Retail / warehouse experience : POS, scanners, label printers, cameras
  • SAP / ERP / WMS exposure; identity governance
  • Certifications : ITIL, Microsoft, Network+ / Security+, CCNA
  • Scripting / Automation
  • Bilingual English / Spanish

    • Benefits

    Medical, retirement, paid time off, and other company benefits.

    Work Location

    In person – El Paso, TX

    EEO

    We are an Equal Opportunity Employer.

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    It Supervisor • El Paso, TX, US

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