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Clinical Scheduling Assistant (Must be Bilingual)

Clinical Scheduling Assistant (Must be Bilingual)

Legacy Community HealthHouston, TX, US
9 hours ago
Job type
  • Full-time
  • Quick Apply
Job description

Benefits Paid Time Off & Paid Company Holidays Medical, Dental, Vision & Life Insurance Flexible Spending Account (FSA) 403(b) Retirement Plan with Company Match Short-Term & Long-Term Disability $0 Copay for Legacy Provider visits $0 Copay for prescriptions filled at Legacy Pharmacies Travel Insurance & Pet Insurance Subsidized Gym Membership And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location :

  • Legacy Northline - 5598 A-1 N Fwy.

Houston, TX 77076 Clinical Scheduling Assistant - Job Overview Schedule :

  • Monday-Friday (8AM-5PM) Join Legacy Community Health as a Clinical Scheduling Assistant and become an integral part of revolutionizing healthcare operations.
  • In this dynamic role, you will harness cutting-edge technology to streamline provider schedules, ensuring a seamless patient experience while maximizing clinic efficiency.
  • Leverage Legacy's state-of-the-art electronic health record system to optimize patient flow.
  • Collaborate with a cross-functional team to enhance scheduling consistency and efficiency.
  • Communicate effectively with providers, staff, and patients to facilitate access to care.
  • Drive innovation by employing data-driven approaches to problem-solving.
  • Key Responsibilities Collaborate with Front Desk staff, Lead Medical Assistants, and Clinical teams to monitor and optimize provider schedules in real-time.
  • Initiate and coordinate communication for day-to-day scheduling, ensuring adherence to Legacy's established guidelines.
  • Investigate scheduling discrepancies and escalate recurring issues to relevant stakeholders.
  • Manage scheduling dynamics, adjusting patient appointments as necessary to maintain clinic flow.
  • Utilize lists to efficiently schedule same-day or next-day appointments.
  • Work with site leadership to maintain a roster of available per diems, locum tenens, and alternative providers.
  • Expedite scheduling for walk-in patients, including newborns, to ensure timely care.
  • Serve as a primary contact for the Contact Center, facilitating same-day visit accommodations.
  • Assist with patient reminder calls and manage portal messages for assigned sites.
  • Update patient registration details, including provider assignments and demographic information.
  • Participate in trainings to keep abreast of new processes and integrate them swiftly into your workflow.
  • Perform additional duties as required to support the clinic's mission.
  • Minimum Qualifications High School Diploma is required.
  • Certification as a Medical Assistant or training in electronic health record systems (EHRS) documentation.
  • Current BLS / CPR certification is mandatory.
  • Prior experience in a medical clinic setting, demonstrating proficiency in EHRS data entry.
  • Exceptional written and oral communication skills are essential.
  • Proven ability to work both independently and collaboratively to achieve organizational objectives.
  • Demonstrated problem-solving skills with a self-motivated approach.
  • Willingness to engage in frequent phone communication with patients.
  • Spanish-speaking ability is preferred to enhance patient interaction.
  • About Legacy Community Health As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years.
  • With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities.
  • By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way.
  • At Legacy, we know our success is powered by our people.
  • We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact.
  • Explore our open positions and see if a career at Legacy is right for you.
  • At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do.
  • To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department :

  • Approachable & Collaborative We bring our expertise without ego.
  • In a collaborative healthcare environment, humility fosters trust and teamwork.
  • Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help.
  • We stay grounded in our purpose :

  • to serve patients and communities with compassion and humility.
  • Driven & Committed We are driven by a deep commitment to excellence in patient care and organizational improvement.
  • Our employees take initiative, embrace challenges, and go the extra mile to support our mission.
  • Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.
  • Perceptive & Thoughtful Communicators We value emotional intelligence as much as clinical or technical skill.
  • Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism.
  • They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.
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