Bilingual Clinical Scheduling Assistant

Bilingual Clinical Scheduling Assistant - Job Overview

At Legacy Community Health, we are more than just healthcare providers; we are innovators in the community healthcare system. The Bilingual Clinical Scheduling Assistant plays a pivotal role in ensuring seamless patient care and clinic efficiency. By optimizing scheduling through advanced communication and engagement with both staff and patients, this role significantly enhances the accessibility of healthcare services at Legacy. You'll work in a dynamic environment where your expertise will help to transform patient experiences, fostering a more health-conscious community.

Key Responsibilities

• Collaborate with Front Desk staff, Lead Medical Assistants (MA), Clinical teams, and Care Team Assistants (CTA) to monitor and enhance clinic flow and optimize provider schedules in real-time.
• Coordinate and communicate effectively across teams and with patients to ensure adherence to scheduling guidelines while optimizing day-to-day and real-time scheduling practices.
• Identify and resolve scheduling discrepancies, elevating recurrent issues to the designated individuals and making necessary adjustments to patient schedules.
• Efficiently schedule appointments using established lists for same-day or next-day needs, as well as wait lists for new and established patients in specialized areas such as HIV and Chronic Disease Management.
• Act as a liaison with Site Leadership for resource management, maintaining rosters of available per diem, locum tenens, and alternative providers.
• Facilitate the scheduling of walk-in patients, including newborns, ensuring expedited care where necessary.
• Serve as the primary contact for the Contact Center team to coordinate same-day patient visit integration.
• Support the team by assisting with appointment reminder calls, managing portal messages, and updating patient registration data as required.
• Engage in ongoing training sessions to assimilate new techniques and procedures swiftly, contributing to continuous process enhancement.
• Embody the value of adaptive learning and flexibly perform additional duties as delegated.

Qualifications

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years.

With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to healthevery day, in every way.

At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a jobthey want a meaningful career that makes a real impact.

Explore our open positions and see if a career at Legacy is right for you.

Core Employee Expectations

At Legacy Community Health, our missionDriving healthy change in our communitiesguides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department :

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose : to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy changewithin ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

Apply today in less than 3 minutes using your phone, tablet, or computer!