Front Office Manager

Front Desk Supervisor

Reference # : R0078896

Located in the nation's first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The city's expanding skyline, vibrant arts scene and diverse atmosphere have transformed our neighborhood into a cultural destination. Welcome to Where History Meets Modern Day.

Job Specific Oversees daily agent activities at the Front Desk and ensures all team members are adhering to the company standards. Interacts with the guest and handles all guest requests. Provides a four diamonds and more experience by focusing on exceeding guest expectations. Supports the Front Desk Agents by providing constant feedback and training. Understands the needs and wants of the customers in our market, improves processes by listening to the team and customers. Responsible for controlling the inventory levels and works closely with the purchasing department. Coordinates the quality, efficiency, and safe operations of the Front Office department. Ensures safe and efficient flow of traffic of arriving and departing guests. Reviews occupancy flow patterns throughout the evening as well as Guest Services logs and applicable computer reports to ensure proper department coverage and an outstanding level of service. Maintains open lines of communication with other departments. Interacts frequently with guests to ensure satisfaction with services. Attends all required meetings for position. Oversees supervision of Team Members and work assignments to maximize performance and ensure all team members perform in a friendly professional manner at all times. Conducts regularly scheduled meetings and training as required. Answers guest inquiries and resolves complaints, taking all appropriate action to ensure total guest satisfaction. Ensures that all requests are handled promptly, accurately, and with utmost courtesy. Reviews / maintains daily payroll report / records for overnight team, maintaining labor costs within forecasted budgetary guidelines. Ensures that all daily and group reports are distributed to appropriate parties.

Other duties as assigned :

• Maintains clean and excellent condition of Back Office area and equipment
• Maintains proper stock of all supplies in Back Office Area
• Executes emergency procedures in accordance with hotel standards
• Notifies appropriate individuals and departments of any problems or unusual matters of significance
• Attends all appropriate hotel meetings and training sessions
• Is polite, friendly, and helpful to guests, employees, and management
• Promotes and applies teamwork skills at all times
• Complies with all hotel standards, policies, and rules
• Complies with safety regulations and procedures
• Remains current on hotel information and changes

Qualifications :

Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse and inclusive work culture. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, protected veteran status or any other basis protected under federal, state, or local law.