Director of Technology Operations - 10801

Director Of Technology Operations

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

We are seeking a seasoned and strategic Director of Technical Operations to lead our 24x7 global operations team. This team is the first line of defense responsible for the reliability, performance, and security of the mission-critical Coupa BSM platform, which runs on a multi-cloud architecture across AWS, Azure, and GCP.

The ideal candidate is a process-oriented and strategic leader with a holistic, systems-thinking approach to operational excellence. They are proactive and meticulous, with a keen attention to detail, and understand that the health of the entire ecosystem is paramount, transcending individual team silos. This role is pivotal in upholding the "as-a-Service" promise to Coupa's global customers by ensuring maximum uptime, performance, and security. You will blend strategic planning with tactical execution to build a world-class operations function that enables our business to scale effectively.

What You'll Do :

Leadership & Strategy :

• Lead, mentor, and develop a global team of 24x7 Technical Operations Engineers, fostering a culture of ownership, customer-centricity, and continuous improvement.
• Define the vision, strategy, and roadmap for the Technical Operations function, establishing repeatable, scalable processes that align with Coupa's overall product and business objectives.
• Measure and report on customer-facing Service Level Agreements (SLAs) and internal Service Level Objectives (SLOs), ensuring contractual commitments are met.

Cloud Infrastructure & Maintenance :

Security & Patch Management :

Release & Deployment Management :

What You Will Bring To Coupa :

The estimated pay range for this role is $173,000 - $225,000. The starting salary for the successful candidate will be based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.