Talent.com
Teller Specialist III Methuen Branch

Teller Specialist III Methuen Branch

Rockland TrustMethuen, MA, United States
6 days ago
Job type
  • Full-time
Job description

Job Description

As a Teller Specialist at Rockland Trust, you are at the head of day-to-day teller operations, overseeing teller functions and teller participation in achieving branch sales goals. Each day, you contribute to the ongoing improvement of customer experience as you lead, coach, and model quality service in every interaction.

With a positive can-do attitude and a genuine desire to work with customers and colleagues in a caring and empathetic way, you are responsible for maintaining an environment that fosters teamwork and supports individual professional development. You are a trusted resource for both colleagues and customers alike, providing outstanding service and building relationships while also overseeing the daily operations on the teller line.

What You'll Experience :

  • Meaningful relationships : We believe that Each Relationship Matters, and are fully committed to creating a respectful and inclusive environment where everyone is given the chance to succeed.
  • Commitment to community : We believe supporting our communities is essential, and are committed to helping those in need.
  • Recognition & reward : We believe all colleagues should be recognized for their contributions.
  • Training & development : We believe all colleagues are critical to our future, and we will invest in their success by providing educational experiences and resources to manage and navigate their careers.
  • Comprehensive benefits : Our goal is to offer our colleagues a generous benefits package, and an environment that supports a healthy work-life balance. Our benefits include : competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, Vision and Pet Insurance, 401K retirement plan, Long Term Disability & Life Insurance, Child Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning wellness program and much more.

Who We Are :

At Rockland Trust, we believe that being a great place to bank starts with being a great place to work. When our colleagues are valued and cared for, they're empowered to make a difference for our customers and communities.

As one of The Boston Globe's "Top Places to Work" for the past fourteen years, we know that finding the right people is just the beginning. Through competitive benefits, enriching development opportunities, and a respectful and collaborative culture, we've built a workplace that enhances our colleagues' lifestyle and inspires them to reach their full potential.

For over 116 years, we have been dedicated to strengthening the neighborhoods we live in and serve. Rockland Trust offers a wide range of banking, investment, and insurance services to help individuals and businesses work toward their financial goals with more than 120 branches located throughout Massachusetts, as well as commercial banking, investment management offices, and residential lending centers across Massachusetts and Rhode Island.

What You'll Do :

  • Work in conjunction with the Branch Manager / Designee to oversee the day-to-day operation of the teller line, ensuring compliance and procedural requirements are met by the entire team.
  • Provide leadership, conflict resolution, and process improvements to the teller line.
  • Engage and develop the entire teller team in sales activities by leading and coaching team members on how to identify sales opportunities and refer customers to appropriate platforms.
  • Train and onboard new tellers; objectively evaluate and document performance of tellers.
  • Create and foster a cohesive team by promoting a positive work environment and maintaining a good working relationship with all bank personnel.
  • Develop and utilize the skills and knowledge necessary for effective supervision of colleagues.
  • Process all transactions, including deposits, withdrawals, transfers, cash checking, etc. in an accurate, efficient, and professional manner.
  • Manage large amounts of branch cash, oversee vault management, and balance daily limits.
  • Oversee teller outbound calling activities and make service calls as requested to assist in the onboarding of new customers.
  • Utilize systems and reports to profile customers and provide leads to platform staff for additional products and services.
  • Actively seek knowledge and understanding of products and services to assess and meet customer needs and to act as a resource to tellers.
  • Act as a leader in demonstrating self-service channels to customers, including ATM, Online Banking, and Mobile Banking.
  • Conduct monthly reports (Quality Assurance, Cash Audit, Teller Error, etc.) to ensure that branch operations are sound.
  • Understand and adhere to all security, compliance, and retail banking policies and procedures; ensure tellers adhere to the policies and procedures within established guidelines and authority.
  • Assume responsibility for additional reporting duties and responsibilities as required.
  • Takes initiative in providing support for other departments in the bank and answers interoffice inquiries in an efficient and courteous manner.
  • Exceeds teller standards for sales and service when acting in a teller capacity
  • Oversees all teller functions to meet bank performance and compliance standards
  • With branch management, participates in the growth and development of tellers
  • Sets and meets goals for personal and professional growth within bank guidelines
  • Actively participates in conducting coaching sessions and staff meetings
  • Supervises a minimum of 6 tellers
  • 10,000 average monthly minimum transactions
  • Level III or Business Hub Branch
  • Recommendation by manager for promotion and approval by District Manager
  • Required Qualifications :

  • High school diploma or equivalent.
  • Strong verbal and written communication skills.
  • Sales-oriented personality, with a positive approach to interactions with customers and team members.
  • Excellent organization, interpersonal, and communication skills.
  • Ability to balance multiple priorities and work in a team environment.
  • Ability to display and maintain a professional appearance.
  • Ability to work within normal office requirements, with long periods of standing and continuous customer support.
  • Ability to lift and carry up to 50 pounds.
  • Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate.
  • Ability to successfully complete our training program
  • Preferred Skills / Experience :

  • Two to four years of teller experience preferred.
  • Rockland Trust is the Bank Where Each Relationship Matters®. In pursuit of that promise, we foster a respectful and inclusive work environment where everyone is given the chance and resources to succeed.

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law. Additionally, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Now that you've heard a little bit about us, we'd love to hear more about you. Submit your application and come help us strengthen our communities- one relationship a time.

    Create a job alert for this search

    Teller • Methuen, MA, United States

    Related jobs
    • Promoted
    Citizens Teller- Part Time

    Citizens Teller- Part Time

    CitizensNORTH GRAFTON, Massachusetts, United States
    Part-time
    Starting Salary : $19 / hour and up.YOU make a real difference for our customers and the branch team.You’ll greet our customers in our lobbies. You’re comfortable enough with technology to demonstrat...Show moreLast updated: 28 days ago
    • Promoted
    Personal Banker II

    Personal Banker II

    Needham BankDedham, MA, United States
    Full-time +1
    Proficiently perform teller function processing transactions with accuracy and balance according to the Bank's standards, procedures and policies. Broaden customer relationships by providing account...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Banker Trainee

    Banker Trainee

    BankTalent HQMaynard, MA, United States
    Full-time
    It is the responsibility of the Banker Trainee to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission.This position provides th...Show moreLast updated: 20 hours ago
    • Promoted
    Commercial Banking Officer II

    Commercial Banking Officer II

    BankTalent HQNatick, MA, United States
    Full-time
    The incumbent develops new loan, cash management, and deposit business from both new and existing customers.They will call in an assigned geographic territory and / or in particular industry vertical...Show moreLast updated: 16 days ago
    • Promoted
    Senior Banker I

    Senior Banker I

    BankTalent HQWorcester, MA, United States
    Full-time
    It is the responsibility of the Senior Banker I to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission.They accomplish this by ...Show moreLast updated: 30+ days ago
    • Promoted
    Contact Center Specialist I

    Contact Center Specialist I

    BankTalent HQWestborough, MA, United States
    Full-time
    The Contact Center Specialist I is a key role focused on providing exceptional service through various communication channels, including phone and email. The specialist is expected to be highly prof...Show moreLast updated: 30+ days ago
    • Promoted
    Small Business Relationship Manager

    Small Business Relationship Manager

    Needham BankNeedham, MA, United States
    Full-time +1
    Small Business Relationship Manager .Evaluate, authorize or recommend approval of commercial loans.Advise borrowers on financial status and methods of payments. ESSENTIAL DUTIES & RESPONSIBILITIE...Show moreLast updated: 5 days ago
    • Promoted
    Cash Management Administrator II

    Cash Management Administrator II

    Needham BankNeedham, MA, United States
    Full-time +1
    Cash Management Administrator II .This Full-time position will support the Cash Management team at Needham Bank that handles deposit, treasury and cash management services for Business, C&I, Str...Show moreLast updated: 30+ days ago
    • Promoted
    Master Teller

    Master Teller

    Millbury Federal CreditMillbury, MA, United States
    Full-time
    Join a winning team at Millbury Federal Credit Union.At Millbury Federal Credit Union, our members count on us for excellence in service. We treat our employees right, so they can offer the best pos...Show moreLast updated: 6 days ago
    • Promoted
    Banker II

    Banker II

    BankTalent HQMaynard, MA, United States
    Full-time
    It is the responsibility of the Banker II to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. They accomplish this by focusi...Show moreLast updated: 30+ days ago
    • Promoted
    Banker I

    Banker I

    BankTalent HQWestford, MA, United States
    Full-time
    It is the responsibility of the Banker I to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. They accomplish this by focusin...Show moreLast updated: 30+ days ago
    • Promoted
    Banker I

    Banker I

    Middlesex Savings BankNatick, MA, US
    Full-time
    The expected annual pay range for this role is $37,927 to $54,024.This pay range is the annual salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid ma...Show moreLast updated: 30+ days ago
    • Promoted
    Teller, Part Time

    Teller, Part Time

    BankTalent HQMaynard, MA, United States
    Part-time
    It is the responsibility of the Teller to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. They accomplish this by focusing ...Show moreLast updated: 30+ days ago
    • Promoted
    Quoting Specialist

    Quoting Specialist

    Element Materials TechnologyActon, MA, United States
    Full-time
    Join Element's Acton laboratory, a cGMP-certified, FDA- and DEA-registered facility specializing in microbiology, environmental monitoring, and compliance testing for sterile compounding and drug m...Show moreLast updated: 23 days ago
    • Promoted
    Citizens Teller

    Citizens Teller

    CitizensManchester, NH, US
    Full-time
    Starting Salary : $19 / hour and up.YOU make a real difference for our customers and the branch team.You’ll greet our customers in our lobbies. You’re comfortable enough with technology to demonstrat...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Banker II

    Senior Banker II

    BankTalent HQHopkinton, MA, United States
    Full-time
    It is the responsibility of the Senior Banker II to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission.They accomplish this by...Show moreLast updated: 18 days ago
    • Promoted
    Teller I - Chelmsford, MA

    Teller I - Chelmsford, MA

    TD BankChelmsford, MA, United States
    Full-time
    Chelmsford, Massachusetts, United States of America.TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defin...Show moreLast updated: 6 days ago
    • Promoted
    Banker II

    Banker II

    Middlesex Savings BankAshland, MA, US
    Full-time
    The expected annual pay range for this role is $37,927 to $54,024.This pay range is the annual salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid ma...Show moreLast updated: 8 days ago