Lead Barista, Ralph's Coffee, 5th Ave

Position Overview

The Hospitality Lead Barista oversees process and product to ensure that exceptional luxury service standards, product/brand expertise, and hospitality are consistently communicated to all customers through all customer contact points, including in-person and over the telephone. The Hospitality Lead Barista will be responsible for hospitality services as it relates to in-store client experience and be responsible for supporting the achievement of minimum monthly sales goals.

Essential Duties & Responsibilities

* Ensure clients receive the highest level of quality service in all points of contact: in the store, over the phone, and via electronic communication * Oversee the processes and product that support guest kitchen and client experiences, including but not limited to food and beverages, flatware and dishware maintenance, support facilities, and store uniform maintenance. * Bring to life a luxury shopping environment by delivering our services as needed. Execute in-house hospitality experiences, transportation service, concierge, product request fulfillments, and more as may be required to ensure superior client experiences * Assist and support the preparation and facilitation of marketing events as needed for the Avenue * Support the other selling, service and operations teams in the store as they deliver on the customer experience and brand promise DOR: Guest Kitchen * Supervise the client experience for all hospitality needs within the store, including the service of food and beverage services to clients as they shop with the selling teams * Support the development of meaningful and profitable relationships with internal and external clients through the execution of hospitality needs provided in the Guest Kitchen * Take ownership in maintaining an effective and pristine Guest Kitchen environment, exhibiting strong attention to detail in service presentation and cleanliness standards * Ensure uniform dry-cleaning and distribution processes for the stores on Madison Avenue are executed to a superior standard that supports overall team productivity and pristine brand image. * Partner with Store Operations to ensure effective scheduling of Hospitality Support Associates, including coverage for customer-facing responsibilities and support as needed. * Coordinate with Store Operations on resource allocation for the Hospitality Support facilities, including food & beverage resources, supplies, equipment and other necessary tools to execute the service standards properly. * Becomes an expert on service, in both personal and hospitality product presentation, following the brand guidelines and taking pride in ensuring the highest level of experience at all times. * Support the Hospitality Team in ensuring effective organization of team resources, partnering with the Supervisor and Manger on needs and process improvements that directly support an enhanced experience for the store teams and clients. * Actively participate in team initiatives, supporting across Hospitality functions when needed

Experience, Skills & Knowledge

* 1-3 years of prior relevant work experience * Computer skills: Word, Excel, PowerPoint, and Outlook * Well-developed written and verbal communication skills * Excellent interpersonal skills with the ability to build and maintain strong working relationships * Takes pride in personal presentation and attention to detail * Strong organizational skills and ability to multi-task * Ability to multi-task, work in high pressure environment * Self starter/proactive mindset Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws. Please note background checks will be evaluated individually.