Operations Support Specialist

Operations Support Specialist

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As an Operations Support Specialist, you will execute and provide advice and technical assistance to district and field managers and staff on a wide variety of administrative, financial, and human resources services essential in supporting the operational activities, goals, and mission of USCIS.

Responsibilities :

• Plans, organizes, evaluates and improves staffing programs, services and processes.
• Oversees the allocation of funds in automated financial management system for expenses such as purchase card, travel, purchase orders and distribution of overtime allocations.
• Monitors operational activities and requirements within allocated budget levels.
• Conducts projects and studies to evaluate and recommend ways to improve the effectiveness and efficiency.
• Prepares project papers and staff reports; organizes and delivers briefings to managers.
• Serve as a liaison with internal and external customers for Property, Facilities, Emergency Management, Security, Budget, Travel, Audit and Internal Control Programs, Accountable Exit representatives.

Requirements :

You must be a U.S. Citizen or U.S. National to apply for this position. Successfully pass a background investigation including financial disclosure. You must pass a drug screening. You must submit resume and supporting documentation. Males born after 12 / 31 / 1959 must be registered with the Selective Service. Political appointees may require OPM approval before on-boarding. USCIS applies the Telework Enhancement Act of 2010 to its telework program. This position IS NOT considered "essential" for purposes of reporting to work when the facility might otherwise be closed.

Local Commuting Area : The address listed on your USA Jobs profile or resume must show that you reside within the local commuting area of the announced duty location, unless on an approved exemption. An approved exemption is defined as a military spouse, approved work at home Reasonable Accommodation, or temporary long distance remote status. An approved USCIS location is defined as pre-authorized space designated for use by the program, office or directorate.

Residency Requirement : There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas.

Probationary Period : You may be required to serve a probationary period of 1 year.

Qualifications : The qualifications for this position must be met by 11 : 59 PM (Eastern Time) on 10 / 22 / 2025. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11 : 59 PM (Eastern Time) on 10 / 22 / 2025. GS-13 : You qualify at the GS-13 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-12 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties :

Please read the following important information to ensure you submit everything we need to consider your application : It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 10 / 22 / 2025. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. Limit your resume to no more than two pages. To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information : Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade / pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note : Overstating your qualifications and / or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience : If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm / dd / year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience) : Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Education EDUCATIONAL SUBSTITUTION : There is no educational substitution at this grade level.