Endpoint Engineer

Job Description

Position : Endpoint Engineer

Job Description :

Forward Air, Inc. is seeking an Endpoint Engineer who is responsible for developing, deploying, testing, and supporting all user endpoint devices including desktops, laptops, tablets, and cell phones. The Endpoint Engineer is also responsible for working tier 3 escalated issues, assisting other teams in the IT department with projects, and being the on-site face of IT for their location.

Core Responsibilities & Duties :

• Manage hardware imaging and deployment via Microsoft Intune
• Oversee the deployment of security patches for operating systems and desktop applications
• Provide tier three support across the enterprise for all software, hardware, and networking related issues
• Ensure all client requests and operational problems are updated / resolved within a timely manner
• In office support as well as remote support for locations without IT on site
• Assist other IT teams with testing, deployment, and troubleshooting of new software / hardware
• Utilize various Microsoft technologies such as Azure, Intune, Exchange
• Support Cisco conference room kits
• Take part in a monthly on-call rotation
• Maintain accurate hardware inventory
• Support all printers including laser and thermal
• Assist with maintaining internal knowledgebase and training of Service Desk
• Other duties as assigned

Qualifications :

Skills :

Forward Air is an Equal Opportunity Employer.

About Us

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated "time-definite" basis, delivering cargo at a specific time, but under less time-sensitive situations - supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger / cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies" publication