Reception Supervisor - Soho House West Hollywood

Job Description

Job Description

The Role…

The Reception Supervisor is responsible for supporting and providing direction and leadership to the Reception team for Soho House West Hollywood. A successful Reception Supervisor will be a proactive and resourceful team player who has knowledge of Front Desk duties as well as Host and Open Table knowledge.

Responsibilities

• Develop relationships with guests, group contacts, members and other guests in order to provide personalized Soho House service.
• Over see scheduled shift and insuring all tasks are delegated and completed.
• Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Respond to guests' requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
• Assist in the training, development, coaching, and mentoring for the department
• Communicate within department as well as other departments on crucial matters
• Assure the proper handling of VIPs. Protect their privacy and confidentiality.
• To ensure the company culture is visible in all aspects of the business.
• Take action in all matters related to the safety, security, satisfaction and well-being of employees, hotel guests and property. Responds swiftly and effectively in any hotel emergency of safety situations
• Assist Reception Manager with schedule building and SOP's.
• Greet guests and checking them into and out of the Club.
• Be fully knowledgeable of Open Table and Garden shifts.
• General phone etiquette.
• Professional customer service ettiquette at all times.
• Regular and reliable attendance.

Required Skills / Qualifications :

Physical Requirements :

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.

Pay Range

$28—$28 USD