Phlebotomist II - Outpatient

The Phlebotomist II performs phlebotomy and other specialized specimen collection procedures for patients both in in-patient and out-patient settings, ranging from routine to advanced functions. Responsibilities include the processing, organizing, labeling and transporting of specimens as well as the input and extraction of data with the Laboratory Information System. Provides for patient care while performing duties, independently handling patient care and technical issues as they arise within the scope of their job. As an experienced and fully competent Phlebotomist, serves as a role model and preceptor for staff. Also performs clerical tasks such as answering the phones and faxing lab reports as needed.

PEOPLE ESSENTIAL FUNCTIONS

Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one other to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.

Serves as a preceptor to less experienced and / or new staff and students by utilizing skills and knowledge to help train and educate others.

SERVICE ESSENTIAL FUNCTIONS

Follows established procedure for collecting and processing biological specimens. Handles STAT samples expediently. Performs special collections / procedures as directed and according to competency and policies / procedures.

Performs a variety of Laboratory Information System functions. Registers patients and / or order tests per the requisition as needed utilizing the patient information system. Files requisitions, reports and other pathology materials appropriately.

Independently handles resolution of complex problems and issues and notifies management of issue and resolution. Serves as escalation support for less experienced staff.

Sets pace for workload and troubleshoots workflow issues. Utilizes all available work time by assisting others and performing additional tasks.

QUALITY / SAFETY ESSENTIAL FUNCTIONS

Performs and documents daily check off duties and restocks supplies in the work area as assigned.

Performs interactive patient ID. Identifies patient and labels specimen correctly 100% of the time using two patient identifiers. Accurately processes, organizes, orders, labels and transports specimens for laboratory testing.

Recognizes and initiates action to resolve requisition and specimen labeling discrepancies. Recognizes problems, investigates the cause, takes remedial action or escalates to leader and notifies management for follow-up.

Maintains a safe environment within the Laboratory, following all policies and procedures for safety, hazardous materials, security and emergency preparedness.

FINANCE ESSENTIAL FUNCTIONS

Adjusts work schedule to accommodate departmental / organizational needs. Appropriately utilizes the time recording system.

Uses department resources / equipment / supplies properly and efficiently.

GROWTH / INNOVATION ESSENTIAL FUNCTIONS

Guides and mentors section employees and students to help build confidence in skills, knowledge and abilities.

Participates in departmental projects activities, and seeks continuing education opportunities to expand learning beyond baseline competencies with a focus on continual development.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business / job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

High School diploma or equivalent education (examples include : GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

Course in phlebotomy / venipuncture preferred

WORK EXPERIENCE

Minimum of 3 years of related experience required which must include data entry and specimen handling

Neonatal / pediatric phlebotomy experience preferred

LICENSES AND CERTIFICATIONS - REQUIRED

• N / A

LICENSES AND CERTIFICATIONS - PREFERRED

CPT - Phlebotomy Technician Certification by Board of Certification (ACA), (AMT), (NCCT) AND

PBT(ASCP) - Phlebotomy Technician (ASCP)

KNOWLEDGE, SKILLS, AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going evaluations consisting of one or more of the following : skills, competency assessments and / or performance reviews

Exhibits strong interpersonal and team player skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workers

Strong organizational skills to handle a heavy workload and maintain accuracy

Possesses basic computer knowledge; operates multiple computer systems to include, Hospital / Laboratory Information Systems and Office software to maintain patient and testing records and other related documents

Demonstrates a working knowledge of specimen requirements for testing such as serum, plasma or whole blood, tissue and body fluids

Demonstrates knowledge of different specimen collection containers and media

Independently adapts to multiple ongoing priorities including organizing work flow

Demonstrates independent judgment and discretion to recognize problems, identify causes and take corrective action

Strong training, leadership, and mentoring skills

Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

Uniform No

Scrubs No

Business professional No

Other (department approved) No

ON-CALL

TRAVEL

Travel specifications may vary by department

May require travel within the Houston Metropolitan area

May require travel outside Houston Metropolitan area

Company Profile :

Houston Methodist The Woodlands Hospital opened in June 2017 as the eighth hospital in the Houston Methodist system. This 267-bed, 725,000-square-foot, full-service, acute-care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also, on the beautiful hospital campus, located at the intersection of Interstate 45 and Texas State Highway 242, are two medical office buildings, which include a Breast Care Center; Cancer Center; infusion center; heart and vascular services; neurology; orthopedics and sports medicine; rehabilitation services; wellness services; an outpatient laboratory; and several other multispecialty physician practices. In January 2022, Houston Methodist The Woodlands opened Healing Tower - a $250 million expansion project that added 106 beds, focused on medical-surgical and women's services, and provided nine operating rooms. The project also included the expansion of the endoscopy center, emergency department and diagnostic imaging department with an enhanced neurodiagnostic and interventional center.

Houston Methodist is an Equal Opportunity Employer.