Gen AI Technical Product Owner

Job Title : Gen AI Technical Product Owner

Location : Chandler, AZ / San Francisco, CA / Minneapolis, MN / Charlotte, NC / Concord, NC (Onsite)

Duartion : Contract

Job description : Technical Expertise

2+ years of hands-on experience with AI / ML platforms, APIs, and cloud infrastructure (AWS, Azure, GCP), developing Generative and Agentic AI solutions.

Proficiency with GenAI tools and frameworks (e.g., OpenAI, Hugging Face, LangChain, SDKs, vector databases, prompt engineering).

Experience in AI product management or technical product ownership roles.

Understanding of AI governance, security, and compliance best practices.

Customer Success & Communication

Strong ability to communicate technical concepts clearly to diverse audiences, including non-technical stakeholders.

Experience in customer success, technical enablement, or product support roles.

Skilled in leading technical onboarding, training sessions, and solution walkthroughs.

Project & Product Management

Proven ability to work independently and manage multiple priorities in a fast-paced environment.

Experience collaborating cross-functionally with engineering, product, and customer teams.

Familiarity with tools such as Jira, Confluence, and ServiceNow.

Platform Rollout & Integration

Lead platform releases and feature rollouts with product and engineering teams.

Architect and execute go-to-market strategies that span onboarding, training, support, and feedback loops.

Customer Enablement & Technical Onboarding

Create and maintain platform documentation, SDK, guides, and self-service resources.

Conduct deep-dive workshops, technical office hours, and onboarding sessions tailored to customer use cases.

Translate platform updates and changes into actionable guidance for users.

Monitor telemetry and usage metrics to identify friction points and drive adoption strategies.

Support & Troubleshooting

Triage issue tickets, provide initial resolutions, and serve as an escalation point for complex technical challenges.

Collaborate with engineering to escalate platform issues and deploy fixes.

Maintain a living knowledge base of recurring issues, root causes, and resolution patterns.

Product Strategy & Feedback Loop

Capture customer feedback and technical insights to inform product roadmap decisions.

Advocate for usability improvements, enhancements, and upgrades based on field experience.

Partner with engineering to validate fixes, test new features, and ensure platform stability.

Governance, Security & Compliance

Ensure customer adherence to best practices for AI governance, data security, and responsible AI usage.

Support compliance requirements such as access controls, and ethical AI considerations, escalating risks proactively.