Customer Service Representative - 6E Neuro Stepdown

Neuro Stepdown Position

This position reports to the Department Director / designee. Under general supervision, performs complex customer service functions, day to day document verification and revision, automated and manual / electronic data entry, assistance with performance improvement activities, assist in all nursing department operations.

Duties & Responsibilities

• Responds and researches complex inquiries from customers that the department serves and clarifies or solves issues based on policies and procedures.
• Composes complex correspondence and creates documentation / records.
• Maintains a record of interactions and updates department leaders on client issues or trends that require improvements and suggests improvements.
• Develops and updates department communication or records while maintaining confidentiality.
• Provides administrative support by accurately transcribing information or notes and performing data entry.
• Perform other related duties and participate in special projects as assigned.

Minimum Qualifications

To Apply : For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and / or veteran status, and complies with all applicable state and federal employment mandates. The university provides accommodations to applicants and employees.