CRM Adoption Manager

Overview

The CRM Adoption Manager will be the primary business contact for training, rollout and support with a focus on enabling guest recognition and personalization across the business through training, support, business process optimization. The ideal candidate for this position will possess excellent written and verbal communication skills with the ability to tailor to all team members, front line to executive; an understanding of hospitality business practices; imagination; and a passion for innovation as well as guest and team member experience.

Job Responsibilities

• Maintenance of CRM Training Materials and Schedule
• Create and Monitor user adoption metrics to ensure full usage of application
• Ongoing business use case identification and documentation
• New feature release business process integration and training

Training

Adoption

Culture

Data Privacy Compliance

Competencies

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in both an office and casino environment.

Position Type / Expected Work Hours

This is a full-time position. Must be flexible regarding schedule with the ability to work varied days and times.

Qualifications

Education and / or Experience

Language Skills

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, instructions, emails and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.

Age, Certifications and Work Cards

21 years of age or above.

A valid Nevada Gaming License is required and must be obtained before entering this position.

Other Duties

This job description is not designed to contain an all-inclusive list of duties or responsibilities that are required of the employee for this position. These may change at any time with or without notice.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

J-18808-Ljbffr