Technical Sales Engineer

Job Description

Job Description

Sales Engineer | Sales | Hybrid | Toronto

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a Toronto- based Sales Engineer to join our Sales team, so that we can help support the sales of our broad suite of products and solutions. The Sales Engineer will provide deep technical expertise and product knowledge in collaboration with our sales leaders to support the successful sale of our products.

How You’ll Spend Your Time

Provide technical expertise and deep product knowledge to support pre-sales activities, including addressing technical questions, concerns, and objections raised by customer IT, Security, Architecture and Audit teams during the sales process.

Maintain and update the sales demo environment(s) and ensure demo stories are updated to highlight new features / functions and address industry challenges and trends.

Create custom configurations in the software to align with demo scripts provided by prospects as part of the bidding process.

Utilize strong presentation skills to speak with clients about our solutions while working collaboratively with our sales leaders to showcase solution value .

Assist in the development of technical proposals, technical questionnaires, and RFP response.

Participate in cross-functional collaboration through knowledge shares, including communicating with the product management team about enhancements to better meet customer needs.

What we're most interested in you having

Experience in a Sales Engineer role, ideally within a healthcare technology company

Basic understanding of SaaS architecture – familiarity with how cloud-based applications are structured, including multi-tenancy, scalability and uptime considerations.

Database Fundamentals (SQL) – ability to query and interpret data from relational database to support demos, proof-of-concepts and customer discussions

Cloud Platform Familiarity (AWS Preferred) - General knowledge of cloud services such as EC2, S3, RDS, and IAM, with an emphasis on how they support SaaS deployments.

Networking Concepts - Understanding of basic networking principles (e.g., firewalls, VPNs, IP whitelisting) to assist in integration and connectivity conversations.

Authentication & Security Protocols - Comfort discussing SSO, OAuth2, SAML, and data encryption practices with customer IT and security teams.

API Integration Experience - Ability to explain RESTful APIs, data exchange formats (JSON / XML), and how integrations are typically implemented in healthcare environments.

Experience tailoring product demonstrations to technical audiences, highlighting architecture, security, and integration capabilities.

Ability to commute to a local office Chicago, IL; Carmel, IN; Charleston, SC; Toronto, ON) approximately 50% of the month

A knack for working cross-functionally within fast-paced environment

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and / or State laws.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com.