Customer Relationship Process Specialist

Wesley GroupFranklin, TN, US

1 day ago

Job type

Full-time

Job description

Title : Customer Relationship Process Specialist

Department : Relationship Management Team

Location : Franklin, TN (In-Office)

Schedule : Monday - Thursday 9 : 00 AM 5 : 00 PM, Friday 9 : 00 AM 3 : 00 PM

Join a Culture Like No Other!

Are you ready to be part of a team that values collaboration, growth, and creating exceptional experiences for clients? At Wesley Financial Group, were more than just a workplace were a community that thrives on innovation, support, and making a difference.

Were looking for a Customer Relationship Process Specialist to join our dynamic team. This role is at the heart of our mission : helping clients navigate the timeshare exit process to secure successful outcomes, all while ensuring an unparalleled customer experience.

Why Youll Love Working Here :

Comprehensive Benefits : Medical, Dental, and Vision Insurance.
Secure Your Future : 401K with a generous company match.
Time to Recharge : Generous PTO start accruing from day one!
Balanced Schedule : Enjoy great work-life harmony with a friendly Monday-Friday schedule.
Celebrate & Connect : Participate in engaging company-wide events, team-building activities, and employee recognition programs.
Onsite Perks : Access our fitness center, relax in team lounge areas, or enjoy food trucks and courtyard spaces.
Growth & Coaching : Learn from industry professionals committed to your success.
Diverse & Inclusive : We embrace what makes each team member unique!

Your Role :

As a Customer Relationship Process Specialist , youll be the trusted guide for our clients, working closely with the team to deliver timely, professional, and compassionate service.

Work collaboratively to manage client files from start to finish.

Ensure all necessary documentation is submitted on time.

Communicate updates clearly and promptly to clients.

Manage live calls, emails, and team chats while maintaining Salesforce records.

Provide personalized support to ensure clients understand every step of the process.

What You Bring :

A passion for delivering exceptional customer service.

Strong time management, communication, and organizational skills.

A positive, adaptable, and team-oriented mindset.

Proficiency in Excel, Google Sheets, and Google Workspace.

Prior customer service experience a must!

Prior de escalation experience - a must!

Ready to Make a Difference?

This is more than just a job its your chance to be part of something meaningful, in a workplace that values your unique talents and fosters your professional growth.

Apply now and discover what makes Wesley Financial Group truly stand out. We cant wait to welcome you to the team!

Location : Franklin, TN (In-Office) Schedule : Monday - Thursday 9 : 00 AM 5 : 00 PM, Friday 9 : 00 AM 3 : 00 PM

Compensation details : 50000 Yearly Salary

PIf7c74b52c795-31181-38947182

Create a job alert for this search

Customer Relationship Specialist • Franklin, TN, US

Related jobs

Promoted

Customer Account Specialist | 401k Match | Benefits | PTO+

Wesley GroupFranklin, TN, US

Full-time

Elevate your career with a 2020 INC 500 company offering a competitive salary + 401k match + health benefits + extra paid time off, and more! . Wesley Financial Group is hiring for the Customer...Show moreLast updated: 30+ days ago

Promoted

DCS CASE MANAGER 1 • - EG - 04012025- 66745

State of TennesseeCenterville, TN, United States

Full-time +1

State of Tennessee Job Information.LOCATION OF (350) POSITION(S) TO BE FILLED : DEPARTMENT OF CHILDREN'S SERVICES, CHILD AND FAMILY MANAGEMENT DIVISION, STATEWIDE. The DCS Case Manager 1 • position ha...Show moreLast updated: 30+ days ago

Promoted

Client Services Tech 1

Pace Analytical Services, LLCMount Juliet, TN, United States

Full-time

Tuesday through Saturday, 9 : 00 AM - 6 : 00 PM (Mon-Fri : 9am-6pm the first week for training).Are you ready to work making the world a safer, healthier place? Join our mission to continuously move sci...Show moreLast updated: 30+ days ago

Promoted

Sales INC 500 | Qualifications Specialists $140K-$190K

Wesley GroupFranklin, Tennessee, US

Full-time

Promoted

Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

OCPAMount Pleasant, Tennessee, us

Remote

Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show moreLast updated: 30+ days ago

Promoted

Customer Relationship Process Specialist

Wesley GroupFranklin, TN, US

Full-time

Customer Relationship Process Specialist .Monday - Thursday 9 : 00 AM 5 : 00 PM, Friday 9 : 00 AM 3 : 00 PM.Are you ready to be part of a team that values collaboration, growth, and creating exceptional ...Show moreLast updated: 1 day ago

Promoted

Test Products from Home – $25-$45 / hr + Freebies

OCPAMount Pleasant, Tennessee, us

Part-time +1

Promoted

Customer Account Resolution Specialist

Wesley GroupFranklin, TN, US

Full-time

Promoted

Remote Side Hustle Evaluator - Flexible Online Gig Work

Finance BuzzAshland City, Tennessee, US

Remote

Temporary

Are you looking to earn extra income from the comfort of your home? We're seeking motivated individuals to explore and test a variety of remote side hustle opportunities featured on FinanceBuzz.Thi...Show moreLast updated: 30+ days ago

Promoted

Customer Relationship Specialist (641178)

The Planet GroupNashville, TN, United States

Full-time

Seeking Call Center or Inside Sales backgrounds for this 6+ month temporary role, which could be longer term.If interested and qualified, please DM, OR call 781-530-3114 OR email sean.A thorough jo...Show moreLast updated: 15 days ago

Promoted

Customs Brokerage Manager

FreightTASStatewide, TN, US

Full-time

Sorry, Visa / sponsorship not available.Customs Brokerage Department Manager.We are seeking a proactive and experienced Customs Brokerage Manager to lead our import compliance and customs operation...Show moreLast updated: 30+ days ago

Promoted

Business Development Manager Air / Ocean

FreightTAS LLCStatewide, TN, US

Full-time

Sorry, Visa / sponsorship not available.Business Development Manager Air / Ocean .Salary : $75K - $125K Base + Uncapped Commission . Join a Global Leader in Freight Forwarding & Take Your Sales Caree...Show moreLast updated: 30+ days ago

Promoted

Market Relationship Banker

Old National BankHendersonville, TN, United States

Full-time

Old National Bank has been serving clients and communities since 1834.With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve.As a trusted part...Show moreLast updated: 30+ days ago

Promoted
New!

Physical Therapist (PT) $8,000 Sign on Bonus

Signature HealthCARE of ErinVanleer, TN, US

Full-time

Signature HealthCARE of Erin is a 164-bed facility.We have the largest therapy department in the area.We have a rehab to home program for our short term patients and help maintain the functional le...Show moreLast updated: 20 hours ago

Promoted

Customer Account Resolution Specialist

Wesley Group CareersFranklin, Tennessee, US

Full-time

Promoted

Customer Account Specialist | 401k Match | Benefits | PTO+

Wesley Group CareersFranklin, Tennessee, US

Full-time

Promoted

Loan Sales Specialist

OneMain FinancialMadison, TN, US

Full-time

At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. In this role, our team members ...Show moreLast updated: 15 days ago

Promoted

Customer Relationship Process Specialist

Wesley Group CareersFranklin, Tennessee, US

Full-time

Customer Relationship Process Specialist .Monday - Thursday 9 : 00 AM – 5 : 00 PM, Friday 9 : 00 AM – 3 : 00 PM.Are you ready to be part of a team that values collaboration, growth, and creating exceptiona...Show moreLast updated: 30+ days ago