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Project Manager - Ops Services

Project Manager - Ops Services

Leap BrandsDallas, TX, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Position Overview :

  • As an IT Support Specialist you will play a crucial role in providing technical support and maintaining IT systems for our [restaurant / retail] operations.
  • This role requires a customer-focused approach, technical expertise, and the ability to troubleshoot and resolve IT issues efficiently.

Responsibilities :

  • User Support : Provide front-line technical support to end-users in the [restaurant / retail] environment.
  • Address and resolve hardware, software, and network-related issues promptly.

    • POS Systems Management :

  • Support and maintain Point of Sale (POS) systems, ensuring seamless transactions and order processing.
  • Collaborate with vendors to troubleshoot and resolve POS system issues.

    • Hardware and Software Maintenance :

  • Install, configure, and maintain computer hardware, software, and peripherals.
  • Conduct regular system updates and patches to ensure security and functionality.

    • Network Support :

  • Monitor and troubleshoot network connectivity issues.
  • Collaborate with network administrators to resolve complex network problems.

    • Data Backup and Recovery :

  • Implement and oversee data backup procedures to prevent data loss.
  • Assist in data recovery efforts in the event of system failures.

    • Security Measures :

  • Implement and enforce IT security measures, including user access controls and antivirus software.
  • Educate end-users on best practices for maintaining security.

    • Documentation :

  • Maintain accurate records of IT inventory, configurations, and support activities.
  • Document troubleshooting steps and solutions for common issues.

    • Collaboration :

  • Collaborate with IT team members and other departments to address IT-related needs.
  • Participate in cross-functional projects to improve overall IT infrastructure.

    • Qualifications :

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience). 2+of experience in IT support, preferably in the [restaurant / retail] industry.
  • Proficiency in troubleshooting hardware, software, and network issues.
  • Familiarity with POS systems and related technologies.
  • Strong customer service and communication skills.
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    Service Project Manager • Dallas, TX, US