Project Manager - Ops ServicesLeap Brands • Dallas, TX, US
Project Manager - Ops Services
Leap Brands • Dallas, TX, US
30+ days ago
Job type
- Full-time
- Quick Apply
Job descriptionUser Support : Provide front-line technical support to end-users in the [restaurant / retail] environment. Address and resolve hardware, software, and network-related issues promptly. Support and maintain Point of Sale (POS) systems, ensuring seamless transactions and order processing. Collaborate with vendors to troubleshoot and resolve POS system issues. Install, configure, and maintain computer hardware, software, and peripherals. Conduct regular system updates and patches to ensure security and functionality. Monitor and troubleshoot network connectivity issues. Collaborate with network administrators to resolve complex network problems. Implement and oversee data backup procedures to prevent data loss. Assist in data recovery efforts in the event of system failures. Implement and enforce IT security measures, including user access controls and antivirus software. Educate end-users on best practices for maintaining security. Maintain accurate records of IT inventory, configurations, and support activities. Document troubleshooting steps and solutions for common issues. Collaborate with IT team members and other departments to address IT-related needs. Participate in cross-functional projects to improve overall IT infrastructure. Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience). 2+of experience in IT support, preferably in the [restaurant / retail] industry. Proficiency in troubleshooting hardware, software, and network issues. Familiarity with POS systems and related technologies. Strong customer service and communication skills. Powered by JazzHR
Position Overview :
- As an IT Support Specialist you will play a crucial role in providing technical support and maintaining IT systems for our [restaurant / retail] operations.
- This role requires a customer-focused approach, technical expertise, and the ability to troubleshoot and resolve IT issues efficiently.
Responsibilities :
POS Systems Management :
Hardware and Software Maintenance :
Network Support :
Data Backup and Recovery :
Security Measures :
Documentation :
Collaboration :
Qualifications :
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Service Project Manager • Dallas, TX, US
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