Director-Digital Product Management

American Express Token Solutions Director

About the Role

Reporting to the Vice President, Token Solutions, this Director will be responsible for shaping the strategic vision and governance framework for American Express Token Solutions. This role requires a unique dual ability to operate under ambiguity, developing a strategic vision with blue-sky thinking, while simultaneously providing structure and governance to the product development lifecycle. You will understand the industry landscape and collaborate closely with cross-functional teams to define the strategic Token roadmap, including linkages between Tokens and Passkeys, Stablecoins, Identity, etc. The Director will be a visible enterprise leader, responsible for leading Token forums, elevate token strategy visibility with senior executives, and ensure a strong controls and compliance environment. The Director, Token Product Strategy & Governance, will be responsible for building a team of talented product managers.

How Will You Make An Impact With This Role?

Strategy & Vision

• Identify and drive strategic linkages across products (e.g., payment tokens with passkeys, stablecoins, and other digital identity / payment solutions).
• Shape and communicate a forward-looking vision that aligns tokenization with enterprise priorities and industry innovation.
• Influence enterprise-wide strategy by engaging senior leaders and cross-business stakeholders.
• Design, standardize, and institutionalize governance templates and tools (customer journeys, data flows, milestone plans, etc.) for consistent adoption across the product organization.
• Establish secure and accessible repositories for governance documents, ensuring proper storage, access, and change management.
• Support product governance requirements, ensuring compliance with enterprise standards.

Controls & Compliance

Enterprise Engagement

Leadership

Requirements / Qualifications

Experience : 10 years in global payments, digital products, or strategy roles, with proven ability to connect cross-functional strategies and manage governance frameworks.

Strategic Mindset : Demonstrated ability to anticipate industry trends, operate under ambiguity, and drive "blue sky" thinking into actionable strategies.

Governance Expertise : Experience building and scaling governance models, compliance frameworks, and enterprise-wide templates.

Leadership : Strong people leadership skills with experience developing teams and driving engagement.

Influence & Communication : Excellent executive presence with the ability to influence senior leaders, present complex strategies simply, and drive consensus.

Collaboration : Proven success leading across complex organizations and balancing the needs of multiple stakeholders.

Salary Range

$144,250.00 to $256,250.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and / or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window : https : / / www.eeoc.gov / poster .

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job : Product

Primary Location : US-California-Palo Alto

Other Locations : US-New York-New York City, US-Arizona-Phoenix

Schedule : Full-time

Req ID : 25019089