CAP Elevator is an independent, family-owned elevator and escalator company serving New Jersey and Eastern Pennsylvania. We specialize in modernization, service, repair, and new construction. Our company blends technical expertise, responsiveness, and small-business flexibility to deliver excellence across every project.
Position Summary We are seeking a hands-on Director of Operations to serve as a strategic partner to the owner. This individual will lead and elevate day-to-day operations across field and office functions, providing senior oversight to project managers while collaborating closely on project bidding, delivery, and profitability. This is a hybrid role that blends strategic thinking, technical understanding, and execution leadership.
Who This Role Is For
- A seasoned operator who thrives in a technical field-based business
- Someone who wants to help a founder get out of the weeds and scale a great company
- A leader with both backbone and flexibility—who can roll up their sleeves and also think ahead
Requirements
Oversee daily operations across modernization, construction, service, and repair projects.Lead and develop project managers and administrative staff, ensuring accountability, quality, and safety.Partner with the owner on bid strategy, pricing, and proposal preparation—including large-scale modernizations and GC-led projects.Act as escalation point for project execution challenges; troubleshoot technical, logistical, and personnel issues.Serve as the operations lead in client and subcontractor meetings; represent CAP Elevator professionally in all engagements.Ensure compliance with AIA, HUD, and public contracting standards, including permitting and technical documentation.Build systems and processes to support growth—establish SOPs for scheduling, materials, quality control, and closeouts.Monitor financial performance and job profitability in partnership with the owner and accounting team.Support recruiting, onboarding, and professional development of operations personnel.Contribute to company culture by modeling integrity, responsiveness, and problem-solving.Ideal Candidate
10+ years in the elevator, construction, or mechanical trades industry, with 3+ years in a senior operations or general manager role.Proven experience managing field crews, project managers, subcontractors, and budgets.Background in elevator modernization or construction (preferred); familiarity with mechanical and electronic controls is a plus.Ability to read construction drawings and schematics and provide high-level guidance to PMs and technicians.Small business mindset : comfortable wearing multiple hats, creating structure, and finding solutions in real time.Highly organized with strong follow-through—can prioritize, delegate, and execute in a fast-paced environment.Comfortable with AIA forms, HUD documentation, permitting processes, and public bid requirements.Strong communication skills—professional, clear, and respectful in the office, on site, and with clients.Proficiency in Microsoft Office, Google Workspace, Dropbox.Benefits
Competitive base salary (commensurate with experience)Performance-based year-end bonus tied to company profitabilityProfit-sharing potentialHealthcare (premium reimbursement model)Dental and vision insuranceCasual, respectful work environmentOpportunity to earn equity over timeWe are an equal opportunity employer.
