Field Service Technician II

The Field Service Technician II plays a crucial role in troubleshooting, maintaining, and repairing low voltage systems, including network infrastructure, surveillance cameras, servers, NVRs, access control hardware and software, and audio-visual systems.

Reporting directly to the Service Manager, this position requires a highly motivated self-starter with exceptional technical expertise in low voltage systems and a strong commitment to delivering outstanding customer service.

The Field Service Technician II also acts as a mentor and leader for the Field Service Technician I, providing guidance and support to help them develop the skills necessary for advancement.

Participation in Premise One's on-call service program is a key component of this role.

Key Responsibilities Safety & Site Preparation :

• Conduct pre-work site assessments and safety checks to ensure a safe working environment.

Customer Service Excellence :

Field Leadership :

Project Execution :

Autonomous Field Operations :

Technical Troubleshooting :

Testing & Documentation :

On-Call Rotation :

Vehicle Maintenance :

Professional Conduct :

Continuous Improvement :

Communication :

Additional Duties :

Qualifications Experience :

Technical Knowledge :

Industry Expertise :

Security Background :

Mechanical Aptitude :

Desired Certifications & Training Genetec Software House Lenel Feenics Milestone Avigilon Crestron Skill Requirements Flexibility :

On-Call Capability :

Travel :

Technical Proficiency :

Physical Requirements :

Driving Record :