Audio Visual- Information Technology Support Professional I

The role of the Audio / Visual Information Technology Support Professional I is to provide direct assistance to staff and faculty in the classroom and / or meeting rooms, set up / maintain educational technology infrastructure, support technology projects and make sure the classroom or meeting room technology is functional for large venue events.

This position will interact on a consistent basis with : unit AV equipment users, unit technical staff, contractors and vendors.

This position typically will advise and counsel : unit AV equipment users. This position will supervise : NA

Responsibilities

Job Duty 1 -

Investigate and resolve entry level audio-visual problems in classrooms or conference rooms, to include wiring and signal distribution problems dealing with switching and / or routing and video resolution and / or scaling

Job Duty 2 -

Identify individual component failures and replace computer, audio, video or control system components

Job Duty 3 -

Install and maintain projectors, wiring, signal distribution amplifiers and audio or video switchers

Job Duty 4 -

Monitor customer requests, analyze, repair and document resolution details or escalate problems to the next level

Job Duty 5 -

Provide technical and training support to users

Job Duty 6 -

Provide basic computer and / or Mac support to users of classroom technology

Job Duty 7 -

Understand cable standards (e.g. EIA / TIA standard) and interpret cabling topologies

Job Duty 8 -

Monitor equipment-related activity and movement to support successful periodic inventory cycles

Job Duty 9 -

Coordinate installation of equipment for new or renovated classrooms or conference rooms

Job Duty 10 -

Perform other duties as assigned

Required Qualifications

Educational Requirements

Associate's Degree, Technical Diploma or equivalent combination of education and experience

Other Required Qualifications

Overnight travel requrofed for project delivery; flexibility in on-site daily service delivery hours (due to client shift schedules, project requrofements).

Required Experience

Two to three years of job related experience

Preferred Qualifications

Additional Preferred Qualifications

Certified Technology Specialist (CTS), Extron Audio Visual Associate (EAVA), or Crestron Certification

Preferred Educational Qualifications

Bachelor's Degree

Preferred Experience

Three years of job related experience

Salary Range : $24.67- $30.00

Location : Atlanta ,GA

Job Grade : I3

Knowledge, Skills, & Abilities

SKILLS

This job requires basic to intermediate knowledge in electronics and engineering support as related to audio / visual equipment and components;

basic to intermediate skills in the installation of electronic equipment; preparing and reading printouts, drawings, and soldering techniques are required Effective Communication skills (verbal and written) are also required.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office.

Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at