The Arena Manager (Ice Rink & Event Venue Management)

Arena Manager

American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford, New Jersey. American Dream is home to leading attractions, including DreamWorks Water Park, Nickelodeon Universe Theme Park, LEGOLAND Discovery Center, SEA LIFE Aquarium, Big SNOW Ski Hill, Dream Wheel a 300-foot observation wheel overlooking the NYC skyline, as well as attractions debuting soon such as The Game Room Powered by Hasbro and G.I. Joe Laser Tag. American Dreams immersive luxury shopping and dining experience The Avenue features Saks Fifth Avenue, Herms, Saint Laurent, Dolce & Gabbana, Carpaccio, a fine-dining Italian restaurant, and much more. The retail collection is further expanded with flagship locations for Aritzia, H&M, PRIMARK, Uniqlo, Sephora, and Zara; as well as the Toys R Us global flagship, the only standalone location in the U.S, and the worlds first and only candy department store, ITSUGAR.

Key Objective(s) : The Arena Manager is responsible for leading the business operations of a multi-use arena that supports a diverse mix of ice-related programmingincluding hockey tournaments, figure skating, curling, and public skatingas well as non-ice events such as concerts, corporate gatherings, trade shows, and community programs. This role combines strategic event planning, business development, and operational oversight with a strong focus on driving Net Operating Income (NOI) growth. In addition, the Arena Manager oversees staff performance and guest services to ensure consistently exceptional experiences across all events and activities.

Primary Responsibilities :

• Business Development & Revenue Generation

Proactively identify and pursue new revenue opportunities for both ice and non-ice programming, including but not limited to regional hockey tournaments, national figure skating events, concerts, corporate rentals, community expos, and cultural festivals.

Develop and execute business plans with measurable KPIs focused on driving NOI growth through improved operational efficiencies, event profitability, and strategic pricing models.

Oversee end-to-end coordination of all arena events, ensuring flawless execution from booking and setup to post-event breakdown and reporting.

Serve as the lead point of contact for high-value clients and prospects; develop customized proposals and deliver persuasive pitches that convert opportunities into booked business.

Develop a balanced calendar of both ice-related and non-ice programming to maximize facility usage and revenue across all seasons.

Lead, mentor, and develop arena operations and event coordination staff, fostering a culture of accountability, innovation, and customer service excellence.

Desired Qualifications :

American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin / ancestry, citizenship, physical / mental disability, military status, or any other basis prohibited by law.