Customer Account Support Representative (On-site)

Job Description

Job Description

Kaplan Early Learning Company seeks to add a Customer Account Support Team Member!

For over 50 years, Kaplan Early Learning Company has been a champion for children. From our research-based curricula to enriching classroom environments and innovative technology solutions, Kaplan's products and services inspire a lifelong love of learning in children and educators. At Kaplan, we come to work every day knowing that we are making an impact on children, families, and educators not only in our local communities, but around the world!

We are a national leader in the early childhood educational market, and we remain focused on what makes our organization different - Our People! If you are looking to join an organization where your talents are recognized, we're the team to join. It's often said when you join the Kaplan team you never want to leave - so prepare yourself to partner with a passionate staff who celebrates an average tenure of 15 plus years!

About the Position

Our Customer Service Representative contributes to the overall success of the company and support business operations by servicing accounts to optimize sales and ensure customer satisfaction and retention.

Job Hours : Monday - Friday 10 : 00AM - 7 : 00PM (On-site)

Position Responsibilities Include :

• Respond to customer inquiries regarding service, account and product / shipment issues.
• Analyze solutions and take appropriate action to ensure resolution, documentation and customer satisfaction.
• Coordinate activities with internal departments, vendor / carriers, etc. and communicate information and ensure resolution.
• Assist customer with product selection, requests for pricing, account information and order placement.
• Enter orders into system.
• Edit orders and review for special instructions.
• Contact customers regarding backorders, availability, sizes, colors, NLA substitutions, etc.
• Process and prepare returns and RMA's.
• Assist customers with account receivables, statements and invoicing.

Position Requirements Include :

Benefits Include :

Please include your salary range requirement.

Kaplan Early Learning Company is an Equal Opportunity Employer. We embrace differences, welcome diversity and value a culture of respect.