Spa Supervisor

Spencer's is a luxury boutique spa redefining the modern wellness experience.

With our flagship location in the heart of SoHo, New York City, and a second in West Hollywood, California, we blend timeless design with advanced wellness treatments to offer something truly unique : elevated, luxurious spa experiences at an accessible price point.

Our chic facilities offer state-of-the-art equipment. Spencer's is less a traditional spa and more a space for design, comfort, and effortless aesthetic, a place for our guests to slow down, feel taken care of, and enjoy every detail.

Behind every experience is a passionate team of expert therapists, attentive sales associates, dynamic people managers, and visionary corporate leaders. We thrive on collaboration, creativity, and a shared commitment to excellence. Together, we're creating new experiences and reimagining wellness.

If you're driven by purpose, inspired by design, and passionate about wellness, we invite you to grow with us.

Position Overview : The Spa Supervisor plays a pivotal role in leading the daily operations of Spencer's, ensuring an exceptional guest experience from arrival to departure while driving revenue through service and membership sales. Supervisors will take on a Manager On Duty role in absence of the Spa Manager, and will assist with supporting the team, managing schedules and maximizing spa reservations as needed. The ideal candidate combines a polished hospitality mindset with strong leadership and business acumen, inspiring the team to exceed service, presentation, and sales standards every day.

Our spa specializes in facials and massages, offering a curated menu of results-driven treatments within a serene, beautifully designed space. The Supervisor sets the tone for a seamless, high-touch experience that feels luxurious yet approachable.

Key Responsibilities :

Guest Experience & Service Excellence

• Lead by example in delivering five-star hospitality, ensuring every guest feels warmly welcomed, attentively cared for, and genuinely valued.
• Serve as Spa Host performing all responsibilities from check-in to checkout, including engagement and lounge transitions.
• Maintain spa presentation standards, including cleanliness, ambiance, scent and sound.
• Handle guest concerns promptly and professionally, turning potential service recoveries into positive experiences.
• Conduct pre-shift briefings to communicate daily goals, guest notes, and VIP details to the team.

Sales Leadership & Revenue Growth

Team Leadership & Operations

Facility & Brand Standards

Qualifications :

Why Join Us? This is an opportunity to work closely with high-level executives and play a critical role in shaping the efficiency and success of Spencer's leadership team and scaling business. If you thrive in a dynamic environment and enjoy driving impact through executive support, we'd love to hear from you!

What We Offer

Pay range for this position : $70,000.00 per year - a final offer will be based upon, but not limited to, relevant experience, time in the role, business sector, and geographic location, among other criteria.

This position's working hours include weekends, evenings and holidays.

Spencer's is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical condition, genetic information, family and medical care leave status, sexual orientation, gender identity, gender expression, political affiliation, an employee's or their dependent's reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law.

Spencer's also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.

The pay range for this role is :

70,000 - 70,000 USD per year(New York)

PI6112a586088d-30511-38848711