Help Desk Professional
Alabama Department of EducationLoxley, AL, United States2 days ago
Job type
- Full-time
Job descriptionHigh school diploma or equivalent. Bachelor's degree in Information Technology, Computer Science or related field preferred. Successful work experience in technology support services and / or help desk; work experience in K-12 public education preferred. Successful work experience in project management preferred. Possess and maintain a valid driver's license. Ability to meet the suitability criteria for employment and / or certification / licensure under the Alabama Child Protection Act of 1999 and Act No. 2002-457. Excellent written and oral communication skills with the ability to relate complex technical concepts. Effective interpersonal skills with an emphasis on communication and collaboration with a wide variety of people and groups. Ability to work independently, prioritize tasks, and perform assignments as directed with accuracy, attention to detail, and within established time frames. Proficient problem-solving skills; must be capable of utilizing both business and technical perspectives to develop workable solutions. Demonstrated knowledge of various applications, both general and district specific, including but not limited to email and calendaring, general computing in managed and unmanaged desktop environments, financial, human resources, and academic software, as well as student information system and other district-wide applications. Working knowledge of help desk software, databases, remote access applications, standard office automation products and account management tools. Ability to gather information, diagnose customer needs, conduct research to identify solutions, and confirm resolution of identified technical problems for the end user. Ability to learn and support new and rapidly changing technology. Ability to lift up to 50 pounds; agility and dexterity needed to stoop, bend, lift / move equipment (computers and / or peripherals, etc.) when necessary and to perform technical equipment inspections and / or repairs, including the inspection of cabling in floors and ceilings. Ability and willingness to work after hours, weekends, or holidays when necessary. Ability to be punctual and in regular attendance. Such alternatives to the above qualifications as the Board may require. Demonstrates support for the school system and its vision, goals and priorities. Advocates, supports, promotes, and communicates all aspects of the Baldwin County School System technology programs, services and initiatives. Works within the school system community to promote excellent customer service, effective response times and provide expert insights into general support issues. Enforces quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction. Provides software support and training to end users on system and local school programs and applications. Provides users with efficient, effective, courteous and timely technical support. Answers and fulfills support requests via telephone, email, and other support systems (helpdesk / work orders). Develops training materials, tutorials and FAQ's on multiple applications and provides ongoing support for software applications as needed. Performs troubleshooting on reported issues with various applications. Assists with the planning and implementation of various software products and process improvement projects based on recent assessment of functionality and need. Creates and manages accounts using available account management tool(s). Escalates unresolved queries to the next level of support. Performs duties in a courteous and professional manner. Maintains appropriate confidentiality regarding staff and student data, as well as school / workplace matters. Models and maintains high ethical standards. Demonstrates initiative in identifying potential problems and / or opportunities for improvement in areas of responsibility. Reports potential problems, unusual events, or work irregularities to appropriate administrative or supervisory personnel. Participates successfully in training programs, professional development, or other learning to increase skill and proficiency related to job performance and leadership. Serves on school / system committees as required or appropriate demonstrating effective interpersonal skills to work as an effective team member. Responds to inquiries, requests, constructive feedback, concerns and / or complaints in a timely and positive manner. Maintains and submits reports, records, and correspondence in a timely and accurate manner. Maintains tools, equipment, and parts in good repair; efficiently uses time and system resources. Adheres to school system rules, administrative procedures, local Board policies, and state, federal, and local regulations. Reports absences and takes leave in accordance with Board policies and procedures. Performs other job-related duties as assigned by supervisor(s).
Job Summary
Job Title - Help Desk Professional
Supervised by / Reports To : Technology Support Manager, Director of Educational Technology
FLSA Status : Exempt
Job Goals :
- To provide direct support to Baldwin County Board of Education administrators, teaches, staff, and students as they use information technologies to advance the school system's mission.
- To provide Level I support tier services via telephone, email, remote access, and other modes of communication and support that enhances school system programs and operations.
Qualifications :
Performance Responsibilities and Essential Functions :
Terms of Employment : Twelve-month position in accordance with the Board's salary schedule
Evaluation : Performance of this job will be evaluated in accordance with provisions of the State Department of Education and / or Baldwin County Board of Education policy on evaluation of classified personnel.
The statements above are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities as needed.
Create a job alert for this search
Help Desk • Loxley, AL, United States
Related jobs
LRS Healthcare - Nursing is seeking an experienced Long Term Acute Care Registered Nurse for an exciting Travel Nursing job in Pensacola, FL.
Shift : Inquire Start Date : ASAP Duration : 13 weeks Pay : ...Show moreLast updated: 1 hour ago
Title : Spanish Support Specialist – Employee Benefits.Remote, Florida only, some required travel.Fluent in Spanish (written and verbal) .
Please note : If this position is posted as either fully remo...Show moreLast updated: 21 days ago
Ace Handyman Services Pensacola.Do you love to see the smile and satisfaction on your client's face after you complete their project? Do you enjoy working alone, but sometimes need an extra hand? A...Show moreLast updated: 30+ days ago
At the USO, we're more than a workplacewe're a mission.As a Center Operations Specialist, you'll be at the heart of creating a safe, welcoming, and uplifting environment for our service members and...Show moreLast updated: 30+ days ago
Ignite Your Career At Builders Firstsource.Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market, helps mak...Show moreLast updated: 30+ days ago
We are looking for a Front Desk Clerk Night Auditor.We are looking for someone long-term.Please feel free to call the hotel, come in for an application, and a possible interview.Friendly atmosphere...Show moreLast updated: 30+ days ago
The Beverage Server shall serve alcoholic and nonalcoholic drinks to customers seated at Gaming Machines or bar areas throughout the gaming facility.
Our genuine engagement and positive energy provi...Show moreLast updated: 30+ days ago
Always the right career direction.Interviews and obtains all necessary information to register or admit patients.Obtains signatures for permission for treatment and reimbursement for services.Obtai...Show moreLast updated: 1 day ago
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best.
When a network goes down, vital information may be l...Show moreLast updated: 23 hours ago
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters.
As one of the largest and fastest-growing franchisors ...Show moreLast updated: 30+ days ago
For this position, pay will be variable by location.See additional job details and benefits below.Our Winning Family Starts With You! .
Check out these great benefits!.Flexible schedules to help you...Show moreLast updated: 30+ days ago
Schedule : Monday-Friday, 8 : 00 AM - 4 : 30 PM (Onsite).This onsite role supports patient scheduling at Nine Mile Medical Park.
Responsibilities include scheduling diagnostic appointments after BMG visi...Show moreLast updated: 23 days ago
The value of a WM job is more than a paycheck.It's a way to create opportunities for you and your family.Our WM team is home every day, and our team members perform essential and meaningful work.An...Show moreLast updated: 30+ days ago
Alliance Technical Group is a leading provider of systems and services for stack emissions monitoring at power plants and other industries nationwide.
We are committed to delivering innovative solut...Show moreLast updated: 1 day ago
Deltek Costpoint Integration SME (Temporary) Who we are : .BizFlow is a Business Process Management (BPM) industry pioneer.
Since 1998, BizFlow has been successfully implementing solutions for enterpr...Show moreLast updated: 30+ days ago
For this position, pay will be variable by location.See additional job details and benefits below.First impressions count! You are the first person guests see when they walk in the door; it's your ...Show moreLast updated: 30+ days ago
Client Solution Architects (CSA) is currently seeking an Operations Support Technician to support our Navy client located in Pensacola, FL.
The position will support the Navy Education Training Comm...Show moreLast updated: 2 days ago
Ametris is an international leader in the development of validated medical-grade wearable solutions used to measure physical activity, sleep, and behavior patterns in the broader global academic an...Show moreLast updated: 1 day ago
- Promoted
- New!
Urgent Help needed - RN!
LRS Healthcare - NursingPensacola, FL, Escambia County, FL; Florida, United StatesFull-time
Support Specialist- Remote (Bi-lingual / Spanish)
Insurance Office of AmericaPensacola, FL, USFull-time
- Promoted
HOME IMPROVEMENT SPECIALIST
Ace Handyman ServicesPensacola, FL, USFull-time
- Promoted
Center Operations Specialist
USOPensacola, FL, USFull-time
- Promoted
Driver Helper
Builders FirstSourcePensacola, FL, USFull-time
Front Desk Clerk
La Quinta Inn DaphneSpanish Fort, Alabama, United StatesFull-time +1
Quick Apply
Beverage Server
Wind Creek HospitalityAtmore, AL, USPart-time
- Promoted
Access Specialist I
Southeast HealthMobile, AL, USFull-time
- Promoted
Information Technology Professional (IT Support) (Mobile)
US NavyMobile, AL, United StatesPart-time
- Promoted
Front Desk CSR
Planet FitnessFoley, AL, USFull-time
Host
Olive GardenPensacola, FL, USFull-time
Access Specialist I- Patient Access Scheduling / Nine Mile
Baptist Health CarePensacola, FL, USFull-time
- Promoted
Senior, Operations Specialist
Waste ManagementFoley, AL, USFull-time
- Promoted
Support Engineer I
Alliance Technical GroupPensacola, FL, United StatesFull-time
Deltek Costpoint Integration SME - Temporary
BizFlowMobile, VA, USFull-time
Quick Apply
Host
Cheddar's Scratch KitchenPensacola, FL, USFull-time
- Promoted
Operations Support Technician
Client Solution ArchitectsPensacola, FL, United StatesFull-time
Sales Operations Specialist (remote options available)
AmetrisPensacola, FL, USRemote
Full-time
Quick Apply