Pharmacy Assistant - KPWA Contact Center

PHARMACY CONTACT CENTER WORK INVOLVES ANSWERING OUR REFILL ORDER PHONE CALLS, PROCESSING PRESCRIPTIONS & OTHER RELATED WORK PERMITTED BY LAW.

Job Summary :

Pharmacy assistants provide support to the pharmacists and technicians by stocking, counting and other non-technical duties. May also dispense safe, effective medications to patients, prescription packaging and parcel management. Duties are performed under the direct supervision of a licensed pharmacist.

Essential Responsibilities :

Performs functions that support the pharmacists and technicians in the daily workflow of the pharmacy including prepackaging and labeling medications; stocking shelves; counting and pouring medications from stock bottles that have been pulled by licensed or certified staff; filing prescriptions; inventory functions; releasing refill medications and OTC products to patients; processing requests for refills when no changes are needed; handling non-professional phone calls including refill requests from patients; calling prescribers to obtain refill authorization, and prescription packaging and parcel management.

Ensures patient safety by identifying opportunities to prevent unusual occurrences; consistently performing safety checks when dispensing medications; and taking appropriate steps to resolve and report unusual occurrences.

Demonstrates dedication to evidence-based medicine by staying current on clinical initiatives and priorities.

Supports and enhances Patient-centered Care efforts by facilitating patient-focused care through a collaborative team approach with patients, pharmacy staff, and other health care professionals.

Basic Qualifications :

Experience

N / A.

Education

High School Diploma or General Education Development (GED) required.

License, Certification, Registration

Pharmacy Assistant License (Washington) required at hire

Additional Requirements :

Ability to use available resources and tools efficiently and effectively. Excellent verbal and written communication skills. Ability to identify specified issues and bring to attention of pharmacists. Ability to work effectively as a member of a team. May be required to travel to other Kaiser Foundation Health Plan of Washington locations as needed.

Preferred Qualifications :

Experience in a pharmacy environment. Knowledge of managed care health systems and evidence-based medicine theories. One (1) year of experience working in a customer service environment. Some college coursework.