Account Coordinator - Facilities Services

Account Coordinator

The Account Coordinator supports day-to-day facilities operations by reviewing, processing, and managing work orders within the OPX system and client work order platforms. This role ensures accuracy, timely follow-up, and clear communication with internal teams, subcontractors, and clients. The Account Coordinator helps maintain service excellence through strong attention to detail, tracking work progress, and producing operational reports.

What Youll Do :

• Review incoming work orders in both OPX and client work order systems for accuracy, required details, and scope.
• Enter and maintain work orders in the OPX system according to company standards.
• Monitor client work order portals for updates, new requests, notes, or required actions.
• Prioritize and assign work orders based on urgency, SLAs, and client requirements.
• Track work order progress from initiation through completion across both systems.
• Ensure all required documentation (photos, notes, completion details) is received and properly uploaded.
• Communicate with field teams, subcontractors, and vendors regarding scheduling, updates, and clarifications.
• Follow up on outstanding or overdue work orders to ensure timely resolution.
• Generate daily, weekly, and monthly reports on work order status, performance, and SLA compliance.
• Maintain dashboards, logs, and OPX reporting tools to support operational visibility.
• Provide operational summaries, data insights, and status updates to leadership and clients.
• Assist Account Managers with client communications and service updates.
• Support special projects, urgent requests, and service changes.
• Maintain organized work order files, documentation, and account records.

What Were Looking For :

Preferred Skills

Additional Benefits

Velociti Services offers a comprehensive benefits package designed to support the health, financial security, and well-being of our team members :

Company-Provided Benefits (Full-Time, 30+ Hours per Week)

Voluntary Benefits :

Retirement :

Velociti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.