Lead UX Researcher Job at Warner Bros. Entertainment in Bellevue

Overview

Lead UX Researcher : We are actively seeking an experienced Lead UX Researcher to join the Direct-to-Consumer Product UX Research Team, fueling design and development of the Max video streaming experience with rich customer insights.

In this role, you will lead a variety of research workstreams aimed at global subscriber acquisition and retention, with a focus on innovation in subscription experiences and e-commerce. You will guide cross-functional teams through a User-Centered Design (UCD) process, conducting strategic generative user research, iterative design testing, usability testing, and live experimentation to continuously improve the subscriber experience. Your insights will inform the product strategy, roadmap, features, and the future of video streaming experiences. Collaboration is key, as you will work closely with product and design leaders to identify high-value customer problems, drive research to answer key questions, and apply findings to create innovative solutions. This high-impact position demands exceptional communication and stakeholder collaboration skills. The ideal candidate possesses strong research skills and applies strategic and critical thinking to increase business value and delight subscribers.

Responsibilities

• Provide UX research insights to equip product and design leadership and working teams with strategic and tactical data to inform product decision making and design solutions.
• Conduct global research studies end-to-end including identifying research needs, setting objectives and metrics, determining methods, managing research vendors, coordinating prototype delivery with design, recruiting plan, study session guides, study moderation, survey programming, data analysis, and reporting, and workshops to apply the insights to product decisions and design solutions.
• Hands-on project management of user research studies including project communication, vendor selection and contract management, software tool coordination, cost estimation and forecasting resources, timelines and deliverable schedules, prototype security measures, recruitment coordination, and lab facility needs.
• Transform complex data into high-quality, actionable insights that inform decision-making across all organizational levels—balancing analytical rigor with the agility required for timely execution.
• Grow the UXR team's global expertise and value to the business; explore new ways to discover user insights, experiment with the latest research methods, stay abreast of customer trends, industry competitive offerings and emerging tech to identify and develop novel solutions.

Qualifications

Preferred Qualifications

How We Get Things Done

This last bit is probably the most important. Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com / guiding-principles / along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and / or recruitment process, please visit our accessibility page for instructions to submit your request.

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Base pay is a component of Warner Bros. Discovery’s total compensation package. Pay Range : $126,000.00 - $234,000.00 per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.

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