Product Engineer Factory Support

FORTNA partners with the worlds leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives we design and deliver solutions powered by intelligent software to optimize fast accurate and cost-effective order fulfillment and last mile delivery. Our people innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy distribution center operational design and implementation material handling automated equipment robotics and a comprehensive suite of lifecycle services.

At FORTNA we believe in fostering a workplace that isnt just a job but a movement a collective effort to redefine success and transform challenges into opportunities. Join the Movement encapsulates our commitment to a workplace culture that thrives on collaboration celebrates diversity and empowers every individual to contribute to something greater than Team. Our Approach.

Job Summary :

We are seeking a detail-oriented and proactive Factory Support (sustaining) Product Engineer to support the lifecycle of our existing products and this role you will be responsible for diagnosing and resolving product issues in the field or in production implementing design improvements and coordinating cross-functional efforts to ensure long-term product reliability quality and compliance.

Key Responsibilities :

• Investigate troubleshoot and resolve product related issues identified in production testing or in the field for legacy products.
• Manage engineering change orders (ECOs) and documentation updates for existing products.
• Collaborate with quality manufacturing and customer support teams to identify root causes and implement corrective actions.
• Provide technical support for supply chain issues including component obsolescence and sourcing alternatives.
• Analyze field returns warranty claims and customer feedback to drive continuous product improvements.
• Participate in product audits failure analysis and reliability assessments.
• Support cost-reduction initiatives regulatory compliance updates and product refresh projects.
• Maintain and improve documentation such as CAD drawings schematics BOMs and technical specifications.
• Analyze designs and drive changes or modifications.
• Execute approved drawing updates and changes as communicated through our redline / deviation process.
• Independently research solutions troubleshoot and resolve complex problems by analyzing product data and production processes.
• Perform as liaison between factory floor and central engineering team as required for complex fit / feel and function product changes.
• Support NPI (New Product Introduction) to ensure new products comply with DFMA standards and factory standards.
• Champion shop floor improvement projects such as fixture builds cart design etc.

Qualifications :

Preferred Qualifications :

The base salary range for this role is $76100 to $114200. This base salary range represents the low and high end of the base salary range for this position. Actual base salary offered will vary based on various factors including but not limited to location level job-related knowledge skills experience and performance.

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge skills and / or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.

It is the policy of FORTNA and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age color national origin physical or mental disability race religion creed gender sex sexual orientation gender identity and / or expression genetic information marital status pregnancy or pregnancy-related condition status with regard to public assistance veteran status citizenship status (if authorized to work in the U.S.) or any other characteristic protected by federal state or local addition FORTNA will provide reasonable accommodations for qualified individuals with disabilities.

Key Skills

Document Controlling,Cost Accounting,Business Administration,Database,Art

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 76100 - 114200