Call Center Manager

Occidental Roofing is engineering the future of roofing. We're not a traditional contractorwe're a family-owned, engineering-led company building the next generation of the roofing industry.

• Our vision is bold : to establish Occidental Roofing as the national benchmark for trust, leadership, and modern professionalism by integrating qualified talent, technical innovation, and operational excellence.
• Our mission is simple : to deliver peace of mind at scale through unrivaled roofing solutions that protect homes, businesses, and communities.

We're assembling a team of builders, thinkers, and doersdisciplined, mission-driven professionals ready to create something world-class. We value expertise. We reward results. We demand continuous improvement.

At Occidental Roofing, we work on problems with real-world, long-term impact. And we believe compensation should match that impact : meritocratic, transparent, and designed to reward the skills, ownership, and excellence you bring.

The Opportunity

We are looking for an experienced and results-driven Call Center Manager to build and lead our call center operation from the ground up. This is a rare opportunity to create systems, assemble a high-performance team, and establish an operation that directly drives revenue growth and customer trust. The role focuses on two critical objectives :

If you have the expertise to build and scale a world-class call center, we want to hear from you.

Key Responsibilities

Design and implement a high-performing outbound call center operation, including processes, tools, and team structure.

Develop and execute strategies, scripts, and processes for lead generation and appointment scheduling.

Ensure excellence in every customer interaction through professional handling and timely resolution.

Build, train, and motivate a team of skilled representatives focused on achieving both lead generation and customer satisfaction KPIs.

Establish and track KPIs for call quality, lead conversion rates, appointment scheduling, and resolution times.

Create and refine workflows, scripts, and reporting tools to ensure consistency and efficiency.

Work closely with the sales, operations, and leadership teams to align call center objectives with business goals.

Analyze call center data and provide actionable insights for continuous improvement.

Qualifications

Required

OR

Preferred

Why Join Us

Competitive Compensation Structure

Comprehensive Benefits Package

Location and Work Schedule

PId32512e9ea7e-30511-38109545