Project Manager V

Title : Project Manager V

Location : King of Prussia, PA - Hybrid

Duration : 9 months

Position Overview

We are seeking an experienced Project Manager to join our IT team and lead complex digital transformation initiatives. This role requires a seasoned professional who can navigate the intersection of business processes and technology solutions, with particular expertise in enterprise application implementations spanning customer-facing digital platforms, call center technologies, and back office operational systems. The ideal candidate will drive end-to-end project delivery while collaborating effectively across business and technical teams to achieve strategic IT objectives.

Key Responsibilities :

Project Leadership and Management

• Lead and manage 2-5 mid-size projects concurrently from initiation through closure, including enterprise application implementations, process transformations, and digital platform deployments.
• Develop comprehensive project plans, timelines, and resource allocation strategies while balancing competing priorities across multiple initiatives.
• Manage project budgets, scope, and stakeholder expectations across diverse business units including Customer Service, Sales & Marketing, Billing, and Order-to-Cash operations.
• Coordinate cross-functional teams including various business SMEs, IT business process analysts, architects, developers, infrastructure teams, and external vendors to deliver enterprise solutions end-to-end.
• Operate effectively in a hybrid waterfall / agile environment while managing resources across various IT capability centers spanning onshore and offshore teams.
• Ensure adherence to project management methodologies (PMP, Agile, hybrid approaches) based on project requirements and stakeholder needs.

Enterprise Process and Application Transformation

Digital Technology Project Delivery

Stakeholder Management and Communication

Team Leadership and Development

Required Qualifications :

Education and Experience

Technical Expertise

Project Management Competencies

Core Skills

Preferred Qualifications

Success Metrics

Reporting Structure

This position reports to the Director IT Call Center & Digital Technology and will collaborate closely with business process owners, enterprise architects, and technology teams. The role requires regular interaction with C-level executives, department heads, and external vendor partners.