SCU Live Customer Service Rep

Job Description

Job Description

Are you passionate about delivering exceptional service to customers? Join SC State Credit Union as a Live Customer Service Representative in Columbia! By interacting with members in real-time, you'll have the chance to make a positive impact on their financial journey. This role offers an exciting opportunity to showcase your problem-solving skills and provide personalized solutions to our valued members. As part of a high-performing team that values excellence, you'll play a vital role in upholding our customer-centric culture.

Duties of a SCU live customer service rep!

As a new Live Customer Service Representative at SC State Credit Union, you'll start each day by assisting members with their inquiries via live chat, phone calls, email or video chat. Your main responsibility will be addressing their needs promptly and accurately while maintaining a friendly and professional demeanor. You will be required to learn the ITM software and perform Teller transactions in DNA by utilizing our new ITM capabilities. You'll have the opportunity to deepen your knowledge of financial products and services to better serve our members. Collaborating with team members to ensure consistent service delivery and contributing to a positive work environment will be key aspects of your daily routine.

Embrace the challenge of learning and growing in a dynamic customer-centric setting based in Columbia.

Are you the SCU Live Customer Service Rep we're looking for?

To excel as a Live Customer Service Representative at SC State Credit Union, strong communication skills are essential. You should be articulate, empathetic, and able to convey complex information in an understandable manner. Exceptional listening skills will help you address members' needs effectively and provide personalized solutions. A customer-centric mindset, attention to detail, and the ability to multitask in a fast-paced environment are also crucial for success in this role. A high school education is required with one year of experience in an operational, technical or member service role at a financial institution.

Benefit Package!

• Comprehensive benefits package that includes Medical, Dental, Vision, Prescription and Life Insurance
• 401K with employer matching contributions
• Tuition Reimbursement
• Federal Reserve Banks Holiday Schedule
• And more!

Job Posted by ApplicantPro