Host / Hostess

Job Description

Job Description

Host / Hostess play a very important role as they are the first touch point and responsible for creating a great firsts impression.  A friendly, accommodating demeanor, as well as an ability to multitask, are essential for success in this position.

Essential Functions

Greet the guests upon arrival

Manager service rotation and Yelp Table Management System

Answer the phone following the right telephone etiquette

Seat guests

Available to work a variety of hours, days and shifts, including weekends

Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction

Ability to multitask calmly and effectively in a busy, stressful environment

Work in a confined, crowded space of variable noise and temperature levels

Able to move and lift up to 10 pounds, frequently move and / or lift up to 25 pounds, and occasionally move and / or lift up to 50 pounds

Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

Ensure the overall guest experience exceeds expectations and anticipate guests’ needs

Greet guests with a warm, sincere smile

Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy

Ability to recognize an intoxicated guest, refuse to over serve guests and seek out management with any concerns about a guest that appears intoxicated

Understand and respond knowledgeably to questions about the restaurant and menu

Comply with all safety and sanitation guidelines and procedures

Successfully complete alcohol awareness training

Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook

Get along well with others and be a team player

Other duties will be assigned as needed