Dealership Service Advisor - Key Ford of Rockland

Job Description

Job Description

Key Auto Group believes that our people are the most important part of our team, and we focus on our team members first. Our success in each area of our business is only attainable by having a culture-oriented, well-trained team of professionals who are focused on exceeding customer expectations.

Find the place in our organization that you'd like to make a difference in, and grow with us. We always look to promote from within our ranks, and a number of our current managers began their careers with the Key Auto Group in entry-level positions.

Responsibilities

Oversee service orders and flow of drive lane

Ensure that customers receive prompt, courteous, and effective service

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

Ensure the daily inventory of technicians' time is consistently sold to service customers

Distribute work between technicians efficiently

Answer technical questions about vehicle problems, warranties, services, and repairs

Maintain Customer Happiness scores at or above company standards

Assist in diagnosing vehicle problems; order parts and tools as necessary

Oversee administration of warranty claims as well as training and supervising of the service department

Set schedules and assigns tasks to service department employees

Reinforces company policies and adheres to company standards

Encourages compliance with applicable laws and regulations

Maintain a good working relationship with factory(s) and foster positive employee relations

Collaborate with upper management to make service department hiring and discipline decisions

Qualifications

Excellent organizational skills

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team-oriented and self-motivated

Able to work with little supervision

Clean driving record and valid driver’s license

Benefits

Medical, Dental & Vision Insurance

401K Plan + Match

Paid time off and vacation

Short / Long Term Disability / Flex / Life

Growth opportunities