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Customer Services Operations Specialist
Customer Services Operations SpecialistSparks Group • Irving, Texas, United States
Customer Services Operations Specialist

Customer Services Operations Specialist

Sparks Group • Irving, Texas, United States
4 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Join us as an Operations Services Associate and advance your career in a fast-paced production environment. This key role is vital for property loan risk mitigation, demanding your exceptional attention to detail and critical thinking. You will focus on high-volume document processing and verification, meticulously following complex instructions to maintain zero-error accuracy. Responsibilities include preparing finalized packages for secure delivery to Taxing Authorities while consistently meeting strict daily deadlines. We offer a learning culture committed to your professional development and growth. If interested, please apply for immediate consideration or call 301.926.7800 for more information.

Responsibilities :

  • Deliver exceptional client service within a demanding, high-volume production environment.
  • Accurately print and match high volumes of live checks with corresponding reports, ensuring proper reconciliation.
  • Meticulously follow detailed, package-specific instructions to guarantee all contents are compliant and correct prior to dispatch.
  • Perform final quality control verification of all matched checks and reports to ensure guaranteed accuracy.
  • Organize and prepare finalized packages for secure and documented delivery to various Taxing Authorities.
  • Manage assigned processes and inventory to ensure operational efficiency and the timely fulfillment of strict daily deadlines.
  • Effectively manage time and set priorities to concentrate on core objectives and meet all established Service Level Agreements (SLAs).
  • Maintain strict adherence to all required company and client-driven standards.

Qualifications / Background Profile :

  • High school diploma or equivalent required; a college degree is preferred.
  • 1+ years of relevant experience or equivalent education (client-facing experience is a plus).
  • Proven ability to deliver exceptional client service in a high-volume, production-focused environment.
  • Strong organizational skills for effective time management, priority setting, and meeting tight deadlines.
  • Intermediate computer proficiency with a quick aptitude for mastering new systems and applications.
  • Ability to quickly understand and process basic property-related documentation.
  • Excellent analytical and critical thinking skills to synthesize information and resolve problems.
  • Exceptional attention to detail for accurate data processing.
  • Strong verbal and written communication skills and a collaborative approach to providing status updates.
  • A proactive mindset with a strong willingness to learn and adapt.
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    Customer Service Specialist • Irving, Texas, United States