Quote to Cash - CPQ Senior Engineering Manager

Location : Austin, Texas, United States of America | San Francisco, California, United States of America

Requisition ID : R32244

Position_Type : Full time

Job Description

At Zendesk, we are dedicated to optimizing our sales processes and accelerating revenue growth through innovative technology and intelligent automation. By embedding artificial intelligence into our Salesforce CPQ platform, we aim to make complex quoting, pricing, and ordering processes seamless and efficient for our sales teams. As part of our ongoing evolution, we are expanding our capabilities to support modern monetization models including usage-based and consumption-based pricing—enabling flexible, customer-centric revenue models that align with today's dynamic market needs.

Position Overview :

We are seeking an experienced and strategic Quote to Cash - Salesforce CPQ Engineering Manager to lead our multi-disciplinary team. The ideal candidate will have deep expertise in Salesforce CPQ implementation and customization, combined with a strong interest in leveraging AI-driven capabilities to enhance sales productivity. This role will oversee the continued evolution of our CPQ platform, manage Engineers, Business Systems Analysts (BSAs), ensure seamless integration with other systems, and engage with business stakeholders to align CPQ solutions with overall go-to-market (GTM) strategy and sales enablement goals.

Responsibilities :

Lead and mentor a team of Salesforce CPQ engineers and Business Systems Analysts, fostering innovation, collaboration, and accountability.

Manage the design, development, customization, and maintenance of our Salesforce CPQ platform to optimize product catalog configuration, quoting, pricing, and order processes.

Drive the integration of AI technologies to enable intelligent price guidance, automated approvals, and predictive analytics within CPQ workflows.

Ensure seamless integration of Salesforce CPQ with other enterprise systems such as ERP, CRM, billing, and contract management platforms to support end-to-end sales operations.

Design, implement, and manage usage-based and consumption-based pricing models within Salesforce CPQ to support flexible, subscription-driven, and consumption-driven monetization strategies.

Oversee the work of BSAs for comprehensive requirements gathering, documentation, and translation between technical and business teams.

Collaborate closely with sales, finance, operations, and product teams to understand business needs and deliver CPQ solutions that simplify complex sales cycles and improve user adoption.

Engage actively with business stakeholders to align CPQ initiatives with the company's GTM strategy and support the sales organization's success.

Establish best practices, governance, and standards for Salesforce CPQ development and AI integration.

Monitor system performance, security, and compliance to ensure reliable and secure CPQ operations.

Stay current with Salesforce CPQ and AI advancements to continually evolve platform capabilities. Leverage internal AI solutions to drive productivity and accelerate business outcomes.

Manage project priorities, timelines, and deliverables ensuring alignment with strategic business goals.

Basic Qualifications :

Bachelor's degree in Computer Science, Engineering, Business, or related field (Master's preferred).

5+ years of hands-on experience with Salesforce CPQ configuration, development, and architecture.

Proven experience leading engineering teams and Business Systems Analysts in a dynamic, Agile environment.

Strong expertise in Salesforce CPQ features including product configuration, pricing rules, workflows, approvals, and contract management.

Demonstrated experience integrating Salesforce CPQ with ERP, CRM, billing, or other enterprise systems via APIs and middleware tools.

Familiarity with AI / ML capabilities integrated into CPQ processes (e.g., Salesforce Einstein, predictive pricing models, AI-driven automation).

Proficient in Salesforce development tools : Apex, Lightning Components, Salesforce APIs.

Strong communication skills and ability to engage and manage stakeholders effectively.

Strategic mindset with a solid understanding of sales operations and GTM strategies.

Preferred Qualifications :

Master's degree in a relevant field such as Computer Science, Engineering, or Business Administration.

Experience implementing usage-based and consumption-based pricing models within Salesforce CPQ or other quote-to-cash platforms.

Prior exposure to managing end-to-end quote-to-cash implementations incorporating revenue recognition and billing system integrations.

Deep understanding of revenue operations, sales enablement, and monetization models.

Experience working with AI frameworks and developing predictive analytics for pricing and quoting.

Strong leadership skills with demonstrated success in building and scaling high-performing cross-functional teams.

Familiarity with Agile project management methodologies and tools.

Experience working in SaaS or subscription-based companies.

Why Join Us?

Lead the transformation of sales processes through innovative CPQ and AI solutions.

Work closely with business leaders and sales teams to impact revenue growth and operational efficiency.

Be part of a collaborative, forward-thinking team with access to the latest technology.

Competitive salary and comprehensive benefits package.

The US annualized base salary range for this position is

$188,000.00-$282,000.00.

This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster

global diversity, equity, & inclusion

in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an

AA / EEO / Veterans / Disabled

employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to

peopleandplaces@zendesk.com

with your specific accommodation request.

About Us

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.

Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

More meaningful moments. Fewer Zoom calls.

What's it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.

With our hybrid approach, you'll experience flexibility and connection, collaboration, and learning with your team.

Recruitment Scam Alerts

We're aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@

zendesk.com

" email addresses. If you encounter suspicious messages, do not respond and report them to

peopleandplaces@zendesk.com

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Equal employment opportunity, including veterans and individuals with disabilities.

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