Customer Service Officer

Job Description

Job Description

Company Description

About Us

At Lumina Agency , we illuminate pathways to growth. As a dynamic and forward-thinking firm, we specialize in creating strategies that help businesses expand their reach, strengthen relationships, and unlock their full potential. Our mission is to bring clarity and innovation to every partnership — empowering our clients and our people to achieve lasting success.

Job Description

Job Description

We are seeking a dedicated and articulate Customer Service Officer to join our dynamic team in Rochester. In this role, you will be the primary point of contact for clients, ensuring every interaction reflects Lumina’s values of professionalism and care. You will handle inquiries, coordinate solutions, and help maintain strong client relationships through clear communication and proactive service.

Responsibilities

Serve as the first point of contact for client inquiries and requests.

Manage client accounts with accuracy and attention to detail.

Provide timely and effective solutions to customer needs.

Coordinate with internal departments to ensure client satisfaction.

Maintain records of communications and follow up when necessary.

Uphold the company’s standards of professionalism and service excellence.

Qualifications

Qualifications

Strong interpersonal and communication skills.

Excellent organizational and problem-solving abilities.

Professional demeanor and customer-oriented attitude.

Ability to manage multiple tasks efficiently and independently.

Proficiency in written and spoken English.

Additional Information

Benefits

Competitive salary ranging from $53,000 to $59,000 per year.

Growth opportunities within a reputable and expanding organization.

Comprehensive training and professional development programs.

Supportive and inclusive workplace culture.

Stable, full-time position with long-term potential.