Supervisor, Operations Retirement Plan Services

Supervisor, Operations Retirement Plan Services

Hybrid Work Environment : This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In-office days will be 3 per week averaging 12 days per month in one of the following Corporate Offices : St Petersburg, FL; Memphis, TN; Southfield, MI.

Responsibilities

• Partner with cross-site peers and managers to establish performance goals for the department; collaborate with and direct associates to meet or exceed these goals
• Act as an information source for associates and ensure training and development occurs
• Plan, assign, monitor, review, evaluate and lead the work of associates
• Oversee team morale and plan appropriate team-building activities and rewards and recognition
• Manage performance, including career development and progressive discipline of direct reports
• Interview and hire associates who possess the core competencies of the position to strengthen the department and mitigate turnover
• Serve as knowledge resource for internal and external associates with respect to IRAs and other retirement plan issues
• Stay current on legislative and regulatory changes impacting retirement products or accounts and initiate actions to minimize regulatory exposure and risk
• Serve as liaison between retirement plans department and financial advisors, Raymond James Legal and Compliance departments to resolve escalated problems as needed
• Evaluate current processes and systems to recommend productivity and efficiency enhancements; perform operational testing of system enhancements for accuracy and usability; train users on new systems
• Organize and schedule onsite and offsite training activities to drive high-quality service and performance
• Prepare training materials, or assist others with preparing training materials
• Supervise others working within established operational systems
• Contribute to the development of annual and longer-term business plans; forecast performance against KPIs; develop business cases for key activities / projects; estimate financial and human resources required to deliver performance targets
• Communicate the local action plan; explain how it relates to the function's strategy and the organization's mission and vision; motivate people to achieve local business goals
• Develop and propose performance objectives; manage and report on team performance; set objectives for direct reports or project / account team members and hold people accountable for achieving them
• Supervise a team providing administrative and service operations support with deep expertise in the service operations provided by that team
• Develop short- or medium-term work schedules to achieve planned commitments; approve overtime or allocate additional resources as needed
• Identify shortcomings in processes, systems, and procedures, and use change management programs to address them
• Work within established procedures to achieve specified goals
• Advise managers on applying a wide variety of existing procedures and precedents
• Help others maximize internal communications systems by offering support and advice
• Monitor risk parameters, identify deviations and report them to senior colleagues; operate within established risk management systems
• Track budgets and report variances to senior colleagues
• Provide coaching to team members to develop their skills
• Identify, within the team, instances of noncompliance with organizational policies and procedures and / or relevant regulatory codes and codes of conduct; report and escalate as appropriate

Knowledge of

Skills

Education

Bachelor's : Finance, High School (HS)

Work Experience

Manager Experience - 13 months to 3 years

Certifications

OS - Operations Professional - FINRA; SIE - Financial Industry Regulatory Authority

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to : Grow professionally and inspire others to do the same; Work with and through others to achieve desired outcomes; Make prompt, pragmatic choices and act with the client in mind; Take ownership and hold themselves and others accountable for delivering results that matter; Contribute to the continuous evolution of the firm.

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

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Address :

5050 Poplar Ave, Suite 905

Memphis, TN 38137

Contact : 901-240-2111

info@thecentermemphis.org

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