Employee Benefits Advocate

A company is looking for an Employee Benefits Advocate to support clients with employee benefit enrollment remotely.

Key Responsibilities

Answer inbound calls regarding employee benefits in a professional manner

Document caller inquiries accurately and ensure compliance in processing transactions

Work collaboratively with the team to resolve issues and take accountability for the process from start to finish

Required Qualifications

Prior experience in benefit administration, insurance brokerage, or insurance provider

Experience in a service center or customer service role

Strong customer-centric mindset and comfort with technology

Ability to work as a competitive team player

Exceptional phone etiquette and interpersonal skills