Call Center Representative - Physical Therapy Clinic

Call Center Representative

Are you a friendly, organized, and detail-oriented individual who enjoys helping others? Our growing physical therapy clinic is looking for a Call Center Representative to be the first point of contact for patients seeking care and support. If you thrive in a fast-paced environment and want to be part of a team focused on improving lives, we'd love to hear from you!

We are a patient-centered physical therapy clinic dedicated to helping individuals recover, strengthen, and thrive. Our team of licensed therapists and support staff work closely with patients to provide customized treatment plans and exceptional care.

Key Responsibilities :

• Answer incoming phone calls in a courteous, professional manner
• Schedule, confirm, and reschedule patient appointments
• Provide information about our services, therapists, and clinic policies
• Verify insurance coverage and collect necessary patient details
• Assist with appointment reminders, follow-ups, and general inquiries
• Accurately enter and update patient information in the scheduling system
• Communicate effectively with clinical staff to ensure smooth workflow

Qualifications :

Additional Information :

We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and / or if you would like to request an accommodation due to a disability, please contact us at careers@icims.com