Employee Support Intern

Employee Support Intern

Join the team at the Hersheypark Entertainment Complex, an award-winning property featuring Hersheypark amusement park, GIANT Center arena, Hersheypark Stadium, ZooAmerica North American Wildlife Park, and Hershey Theatre. Thrilling roller coasters, action-packed Hershey Bears hockey games, thrilling live entertainment, and one-of-a-kind events are a day in the life of our team members.

This internship will provide hands-on experience in employee engagement and staffing by assisting with the administrative operational duties related to the Attractions, Food & Beverage, Games, Guest Experience, Retail, Wardrobe, Park Services, and Safety & Security teams of Hersheypark and Hersheypark Entertainment Complex.

Employee Support Interns are engaged in providing Hersheypark Entertainment Complex team members with an exceptional level of guest service while successfully handling written or verbal inquiries, attendance records, and more.

As a part-time team member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job) :

• Provide positive leadership, motivation, training, supervision, and regular follow up with our team members
• Handle a high volume of in-coming and out-going phone calls
• Respond to written and verbal inquiries relating to events, schedules, policies, and procedures
• Assist with the scheduling process which includes team members requests, schedule creation, and schedule modifications for over 3500 seasonal team members
• Counsel team members on their attendance records and apply progressive disciplinary procedures
• Assist with the coordination of supplemental staffing programs such as the volunteer program
• Update timekeeping records for part time team members
• Perform other duties as assigned

Qualifications :

Knowledge, Skills, and Abilities :

Job Demands :

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer