005V5967 Supply Chain Customer Service Manager / Project Manager

KEY RESPONSIBILITIES This Supply Chain Customer Service Manager requires an understanding of the manufacturing processes and an ability to communicate status with multiple customers, as well as a desire to develop and maintain the highest possible standard of customer service.

This role must also embrace the latest technology and systems to develop new and innovative means of communication with customers that enhance reputation and deliver exceptional service.

The role requires a desire to understand the various customer requirements and be able to represent our facility in a highly professional, responsive, and detailed manner.

This role has detailed interactions with customers, internal stakeholders, and International Distribution personnel to ensure orders deliver on-time and in-full to customer requirements.

The Supply Chain Customer Service Manager is responsible for frequent, detailed communications with customers to ensure that customers' expectations are understood and fulfilled.

The job holder will be responsible for multiple customers / geographic regions and must deliver performance ranked as the highest possible through feedback, metrics, and other measures as judged by both customers and facility management.

Planning / Scheduling Timely processing of anticipated delay reports (ADR’s) General hub for all schedule related communication in the flow team; represent logistics at flow and process teams as required Work directly with Master Schedulers and Inspection Planners to ensure we are meeting the needs of our partners Capacity Management Generate, analyze, and report plant capacity analysis Customer Service Represent customer throughout order process – priority setting / negotiations Communicate status – to customers & internal resources (escalating issues as appropriate) Coordinate steps when expediting is required Work collaboratively to ensure order documentation requirements are met Facilitate with multiple work centers to support Forward processing and Final approval.

Establish effective internal relationships with key departments / functions Establish relationships with customers (international & domestic personnel) Support customer service metrics and performance indicators Monitor customers' forecasts, and service needs Influence internal performance to meet customers' needs Know the impact on customers when production plans change Communicate regularly and proactively with customers Leverage knowledge of customers to improve the service levels provided REQUIREMENTS Previous experience in using SAP Positive attitude & demonstrate a customer service mindset Organizational skills, prioritization skills, and attention to detail PC and systems skills.

Familiarity with SAP & demand management systems Manufacturing / supply chain experience – familiarity with processes, systems & products Initiative and ability to work well under pressure and deadlines Knowledge / Experience in Manufacturing, Packaging, and / or Customer Service Strong organizational and Project Management skills Knowledge of MRPII and OSSCE Customer oriented Excellent Computer skills (e.g., MRP, SAP, Excel) Master Scheduling Manufacturing in high speed / high volume production process Extensive experience in MRP systems (preference is SAP) Extensive Excel capability LOCATION Must have the ability to work onsite full-time in Concord, NC EMPLOYMENT Full-time or Contractor Powered by JazzHR