5967 - Supply Chain Customer Service Manager / Project ManagerVerista, Inc. • Concord, NC, US

5967 - Supply Chain Customer Service Manager / Project Manager

Verista, Inc. • Concord, NC, US

2 days ago

Job type

Full-time

Job description

Job Description

Description

Verista's 500 experts team up with the world's most recognizable brands in the life science industry to solve their business needs. The nature of our business is to empower growth and innovation within the scientific community and to help researchers, organizations, and companies solve some of the world's most pressing healthcare challenges. Verista provides innovative solutions and services that empower informed decision-making and are the result of our significant investment in our people and our capabilities.

Our ability to grow is driven by world-class people who thrive in a team environment and share our mission to enable life sciences clients to improve lives. Our talented and dedicated professionals are committed to making an impact every day.

Company Culture Guidelines & Values :

We empower and support our colleagues
We commit to client success at every turn
We have the courage to do the right thing
We encourage an inclusive environment where our colleagues feel respected, engaged, and challenged.
We constantly acquire new skills and learn from our experiences to enhance our collective expertise

Supply Chain Customer Service Manager Responsibilities :

This Supply Chain Customer Service Manager requires an understanding of the manufacturing processes and an ability to communicate status with multiple customers, as well as a desire to develop and maintain the highest possible standard of customer service. This role must also embrace the latest technology and systems to develop new and innovative means of communication with customers that enhance reputation and deliver exceptional service. The role requires a desire to understand the various customer requirements and be able to represent our facility in a highly professional, responsive, and detailed manner. This role has detailed interactions with customers, internal stakeholders, and International Distribution personnel to ensure orders deliver on-time and in-full to customer requirements. The Supply Chain Customer Service Manager is responsible for frequent, detailed communications with customers to ensure that customers' expectations are understood and fulfilled. The job holder will be responsible for multiple customers / geographic regions and must deliver performance ranked as the highest possible through feedback, metrics, and other measures as judged by both customers and facility management.

Planning / Scheduling

Timely processing of anticipated delay reports (ADR's)

General hub for all schedule related communication in the flow team; represent logistics at flow and process teams as required

Work directly with Master Schedulers and Inspection Planners to ensure we are meeting the needs of our partners

Capacity management

Generate, analyze, and report plant capacity analysis

Customer Service

Represent customer throughout order process – priority setting / negotiations

Communicate status – to customers & internal resources (escalating issues as appropriate)

Coordinate steps when expediting is required

Work collaboratively to ensure order documentation requirements are met

Facilitate with multiple workcenters to support Forward processing and Final approval.

Establish effective internal relationships with key departments / functions

Establish relationships with customers (international & domestic personnel)

Support customer service metrics and performance indicators

Monitor customers' forecasts, and service needs

Influence internal performance to meet customers' needs

Know the impact on customers when production plans change

Communicate regularly and proactively with customers

Leverage knowledge of customers to improve the service levels provided

Requirements :

Previous experience in using SAP

Positive attitude & demonstrate a customer service mindset

Organizational skills, prioritization skills, and attention to detail

PC and systems skills. Familiarity with SAP & demand management systems

Manufacturing / supply chain experience – familiarity with processes, systems & products

Initiative and ability to work well under pressure and deadlines

Knowledge / Experience in Manufacturing, Packaging, and / or Customer Service

Strong organizational and Project Management skills

Knowledge of MRPII and OSSCE

Customer oriented

Excellent Computer skills (e.g., MRP, SAP, Excel)

Master Scheduling

Manufacturing in high speed / high volume production process

Extensive experience in MRP systems (preference is SAP)

Extensive Excel capability

Must have the ability to work onsite full-time in Concord, NC

For US geography, the salary range for this position is shown below. The actual salary is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs, market demand, and competitive market practice. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This salary range is subject to change and may be modified in the future.

Verista is an equal opportunity employer.

National (US) Range

$80,465—$136,225 USD

Benefits

Why Choose Verista?

High growth potential and fast-paced organization with a people-focused culture

Competitive pay plus performance-based incentive programs

Company-paid Life, Short-Term, and Long-Term Disability Insurance.

Medical, Dental & Vision insurances

FSA, DCARE, Commuter Benefits

Supplemental Life, Hospital, Critical Illness and Legal Insurance

Health Savings Account

401(k) Retirement Plan (Employer Matching benefit)

Paid Time Off (Rollover Option) and Holidays

As Needed Sick Time

Tuition Reimbursement

Team Social Activities (We have fun!)

Employee Recognition

Employee Referral Program

Paid Parental Leave and Bereavement

Verista collects and processes personal data in accordance with applicable data protection laws. If you are a California Job Applicant, see the privacy notice for further details.

For more information about our company, please visit us at Verista.com

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Supply Chain Manager • Concord, NC, US

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