Boat Service Manager

Boat Service Manager

Position Summary : The Boat Service Manager manages and provides daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free Standing Store to include inventory control, service, warranty, rigging, delivery, detail, and parts activities.

Essential Functions :

• Supports the Boat Manager in the achievement of the department's or dealership's financial goals for the Service area to include Service and Parts Sales, Gross Margin, Inventory Shrinkage, and Payroll Goals.
• Provides daily supervision and direction to the associates in the Service Department.
• Schedules and assigns all service, rigging, and warranty work orders; ensure work orders are completed to the customer's satisfaction on a timely basis.
• Maintains and constantly strives to increase associate productivity.
• Maintains a safe, clean, and secure work environment.
• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Assists the Boat Manager to staff the Service area with customer oriented associates; participates in interviewing and make recommendations for selection; coordinates training; consults with Boat Manager and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
• Resolves customer and associate opportunities with Boat Manager.
• Assists the Boat Manager with coordination of all "Special Events" to include Boat Shows, Classic events, and / or other on or off-site promotional activities.
• Manages and ensures accuracy of unit and parts inventories.
• Ensures warranty claims are created, submitted, and warranty payments received on a timely basis.
• Ensures products are properly detailed and unit deliveries are conducted in a friendly and professional manner as scheduled.
• All other duties as assigned.

Experience / Qualifications :

Knowledge, Skills, and Ability :

Travel Requirements :

Physical Requirements :

Independent Judgement :

Starting Pay Rate : $28.00 - $31.50

Full Time Benefits Summary :

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law. Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.