Customer Service Specialist

Secret Unspecified Business - Support

McLean, VA (On-Site / Office)

Job Function : Receives customer service calls and work-order requests, via telephone, computer network, or in-person. Enters request data into either a computerized maintenance management system or an automated database. Eight-hour work schedule, Monday through Friday.

Major Duties and Responsibilities :

• Handle all inbound and outbound calls in an articulate, professional, customer focused manner.
• Receive and create service / work requests using multiple databases. Research, review, and complete all Metro Area external work requests for non-contracted sites (approximately 48 locations)
• Assemble, format, and / or author routine correspondence from various files or rough draft format using MS Office applications.
• Photocopy and print routine reports and correspondence and distribute to the appropriate personnel.
• Record daily events into an electronic log.
• Maintain electronic and manual files and resources.
• Demonstrate proficient use of computers and computer software for recording, modifying, and tracking data.
• Receive and report employee queries and call-offs in accordance with company policies and directives.
• Support and contribute to company safety guidelines and regulations through receiving, compiling, and reporting identified hazards, incidents, and injury notifications.
• Provide assigned shift coverage between 6am and 5pm.
• Serve as backup for the Building Operations Specialist if needed.
• Follow all policies and procedures.
• Perform other duties as assigned.

Required Qualifications :

Experience :

Education :

Preferred Qualifications :

Security :

Physical Demands :

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.