Customer Service Specialist
Service ExpertsWarrenton, VA, US5 hours ago
Job type
- Full-time
- Permanent
Job descriptionAnswers incoming phone calls from customers and assists call or routes call to appropriate person Maintains good customer relations and ensures that all calls meet Service Experts' standards Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions) Resolves problems by clarifying issues, researching, exploring answers / alternative solutions, implementing solutions, and escalating unresolved issues Maintains customer records by updating account information Accurately dispositions calls in call monitoring software Adheres to CPI compliance regulations when taking payments over the phone Updates capacity planner whenever calls or booked, rescheduled or cancelled Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response Communicates with customers on the status of service calls Assists with dispatching as needed Continually maintains working knowledge of all company products, services, and promotions Working with dispatch to improve accuracy in scheduling and speed of response Reliable attendance and on-time job performance Performs similar / other duties as needed or assigned High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment Experience or training the use of computers and related systems in an administrative office environment Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness. Excellent customer-service, communication, and interpersonal skills Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population. Ability to work effectively in both a team and an independent environment Ability to make decisions based on established guidelines and procedures Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence Effective organizational and time-management skills. Must be able to prioritize work based on service demands An understanding and knowledge of the HVAC / Refrigeration Industry is an asset
Customer Service Specialist
Position Title : Customer Service Specialist
Reports To : General Manager or Office Manager
Status : Full-time, Regular position
Category : Customer Service / Support
Location Name : Cropp - Warrenton Center
Location Address : 6649 Garland Dr, #2, Warrenton, VA 20187
Join the team of experts and realize your true potential!
Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!
Position Summary :
The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.
What Do We Offer You as a Service Experts Employee?
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.
- Competitive Pay, including incentive opportunities for many positions
- Paid Time Off and Company Holiday Pay
- Medical / Dental / Vision Insurance programs
- 401(k) Retirement Savings Plan with company matching contributions
- Life Insurance, for you and options you can elect for your family
- Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
- Supplemental benefit programs such as : Legal advice, pet insurance, health advocacy programs
- World Class Training opportunities through our Experts University
- Career Development opportunities
Key Responsibilities :
Qualifications :
Create a job alert for this search
Customer Service Specialist • Warrenton, VA, US
Related jobs
Loudoun County Government has been named one of Forbes' 2025 Best Large Employers!.We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public servi...Show moreLast updated: 19 days ago
Retail Customer Service Specialist.At DICKS SPORTING GOODS, we believe in how positively sports can change lives.On our team, everyone plays a critical role in creating confidence and excitement by...Show moreLast updated: 5 days ago
Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on th...Show moreLast updated: 30+ days ago
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.Th...Show moreLast updated: 30+ days ago
The position is an all-encompassing role which requires the teammate to deliver best in class client experience, sales / service solutions, as well as handle teller transactions.The Client Services R...Show moreLast updated: 30+ days ago
Secret Unspecified Business - Support.Job Function : Receives customer service calls and work-order requests, via telephone, computer network, or in-person.
Enters request data into either a computer...Show moreLast updated: 6 days ago
As an important part of our team, Customer Service Associates impact all areas of the customer experience.As the name suggests, your main priority is to provide great customer service.In this role,...Show moreLast updated: 18 days ago
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.Th...Show moreLast updated: 4 days ago
Technology and Business consulting services.We are in search of a highly motivated candidate to join our talented team.Job Title : Customer Service Specialist Location(s) : Reston, VA Job Summary : We...Show moreLast updated: 30+ days ago
We believe we can make life a little better every day – one smile, hoagie, or experience at a time.And there's one secret ingredient that truly sets Wawa apart : Our Associates.At Wawa, you'll be pa...Show moreLast updated: 2 days ago
Client Services Representative.The Client Services Representative is part of the Client Services team and is responsible for developing, managing, and expanding the company's relationship with new ...Show moreLast updated: 30+ days ago Loudoun County Government has been named one of Forbes' 2025 Best Large Employers!.We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public servi...Show moreLast updated: 30+ days ago 
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...Show moreLast updated: 1 day ago
Customer Service Agents comprise the nucleus of Freedom Center's Customer Service Department more commonly called the Front Desk.
In this role, CSAs are expected to greet and check-in members, be k...Show moreLast updated: 30+ days ago
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...Show moreLast updated: 30+ days ago
Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.Eng...Show moreLast updated: 18 days ago Customer Service Associate - Temporary.Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, frien...Show moreLast updated: 22 days ago 
Closing at : Oct 30 2025 - 23 : 55 EDT .Regional Campuses - Freedom Aquatic and Fitness Center.Early weekday morning shifts (4 : 45am-10am).
Evening weekday shifts, Mondays through Thursdays (typically e...Show moreLast updated: 30+ days ago
- Promoted
Customer Services Specialist
Loudoun County GovernmentLeesburg, VA, United StatesFull-time
- Promoted
Retail Customer Service Specialist
Dick's Sporting GoodsFairfax, VA, USFull-time
- Promoted
Automotive Customer Service Advisor
Pep BoysWoodbridge, VA, USFull-time
- Promoted
Retail Customer Service Associate
FedExSterling, VA, USFull-time
- Promoted
Client Service Representative (Middleburg, Part-Time 30H / Week)
Atlantic Union BankMiddleburg, VA, United StatesPart-time
- Promoted
Customer Service Specialist
Clearance JobsFalls Church, VA, USFull-time
- Promoted
Customer Service Associate
Raising Cane'sSterling, VA, USFull-time
- Promoted
Retail Customer Service Associate
FedEx Office and Print ServicesSpringfield, VA, United StatesFull-time
- Promoted
Customer Service Specialist
AmpcusReston, VA, USFull-time
- Promoted
Customer Service Associate
Wawa, Inc.Fredericksburg, VA, USFull-time
- Promoted
Client Service Representative
PrideStaffManassas, VA, USFull-time
- Promoted
Team Coordinator-Co-Responder
Loudoun County GovernmentLeesburg, VA, United StatesFull-time
- Promoted
Loss Prevention Customer Service Associate
HomesenseSterling, VA, United StatesFull-time
- Promoted
Customer Service Agent
Virginia Department of Human Resource ManagementManassas, VA, USFull-time
- Promoted
Customer Service Associate I
Family DollarGaithersburg, MD, USFull-time
- Promoted
Customer Service Associate
WalgreensDumfries, VA, USFull-time
- Promoted
Customer Service Associate - Temporary
WalgreensFairfax, VA, USFull-time
- Promoted
Customer Service Agent
George Mason UniversityManassas, VA, United StatesPart-time