TRAINING COORDINATOR

Training Coordinator

Working as a Training Coordinator for our United Airlines Polaris lounges, you will oversee, enhance, and track hospitality & food safety training programs for associates at all levels. You will implement, evaluate, and assist in the development of training initiatives that align with our company's goals and elevate service standards. We need a passionate, engaging training facilitator who can effectively communicate key training content across all levels of employee.

This onsite position is based at Los Angeles International Airport. The ideal candidate will demonstrate flexibility in their work schedule, which will be determined by the specific training needs and requirements.

Key Responsibilities :

• Training Program Implementation : Implement comprehensive training programs for new hires and existing associates, focusing on customer service, operational procedures, technology, and compliance standards. Assist in development as needed.
• Collateral Maintenance : Regularly review and provide recommendations for updates to existing training collateral
• Needs Assessment : Conduct regular assessments to identify training needs and gaps in skills among staff members, utilizing feedback and performance metrics.
• Facilitation and Delivery : Lead training sessions and workshops, ensuring engaging and interactive learning experiences that cater to diverse learning styles.
• Mentorship : Provide ongoing support and mentorship to employees, fostering a culture of continuous learning and improvement.
• Evaluation and Feedback : Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance reviews, making adjustments as necessary.
• Collaboration : Work closely with department heads to ensure alignment of training programs with operational goals and guest expectations.
• Project Management : Manage scheduling and keep up with participant progress for all training initiatives.
• Documentation : Maintain accurate records of training activities, participant progress, and program effectiveness for reporting and compliance purposes.
• Industry Trends : Stay updated on hospitality industry trends and best practices to continuously enhance training content and methods.

Required Qualifications :

Bachelor's degree preferred

3+ years of experience in hospitality training or a similar role

Airport lounge experience a plus

Strong knowledge of operations and service standards

Excellent communication, presentation, facilitation, training, and interpersonal skills

Proficiency in Microsoft Office

Outstanding organizational and time management skills and the ability to manage multiple tasks and high workloadmust be able to adapt to frequent change

Proven ability to deliver effective training programs

Familiarity with learning management systems (LMS) and training software

Certification in training or instructional design is a plus

Bi-Lingual a plus : Spanish

Work schedule will be determined by training needs and requirement

Benefits :

Medical

Dental

Vision

Life Insurance / AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site / state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.