Customer Care Representative CS013

Title and Number of Position :

• Customer Care Representative CS013 Application Period : 10 / 21 / 2025 – 10 / 28 / 2025 Salary Range : Grade U5 / $26.97- $34.25, starting salary : $26.97 Division – Section – Unit : Finance – Customer Service Shift and Days : 8 : 30 AM – 4 : 00 PM Location : Providence Restrictions : Leave to Protect Status 4 / 19 / 2026 Position Covered by Bargaining Unit Agreement : Yes Name of Bargaining Unit : Council 94, Local 2884 DUTIES / RESPONSIBILITIES : The Customer Service Representative is responsible for responding to questions and concerns from customers regarding accounts and providing related support.
• Answers general customer questions and concerns regarding account status, billings, payments, and other account information.
• Receives, logs, and processes a variety of forms, applications, and documents regarding accounts, statements, requests for information, and other account questions.
• Prepares forms, documents, and other statements required for account openings and closings.
• Calculates adjustments, changes, and bills for customer accounts based on operational procedures.
• Perform data entry in the updating and maintaining of customer accounts and statements.
• Follows up on delinquent and outstanding accounts and prepares documentation and basic reports.
• Performs basic office duties, such as copying, filing, faxing, typing standard documents, preparing, sorting, and distributing mail and entering data.
• Customer Service Representatives may also be assigned on a rotating basis the following duties Performing receptionist duties, such as greeting and assisting customers, and answering and directing phone calls.
• Opening, sorting, and distributing incoming mail and preparing outgoing mail and postage.
• Maintaining a variety of spreadsheets and logs and tracks statistics.
• Performs other duties of a similar nature or level.

EDUCATION / EXPERIENCE / SPECIAL REQUIREMENTS :

KNOWLEDGE AND SKILLS :

Applicants with Bilingual skills encouraged to apply.

AMERICANS WITH DISABILITIES ACT (ADA) PROVISIONS :

MEDICAL INFORMATION :

TO APPLY :

NOTE :

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