CSR

The Customer Service Representative or CSR will help customers by setting appointments, processing orders, corresponding to inquiries and fulfilling customer needs to ensure customer satisfaction. The target is to ensure excellent service standards and maintain high customer satisfaction.

Schedule : 7 : 00am-4 : 00pm

Opportunities for overtime may be available.

Essential Duties and Responsibilities

• Enter customer orders.
• Communicate with customers and transportation companies.
• Communicate with supervisors and coworkers.
• Prepare and complete orders for delivery and pickup according to schedule.
• Interact with customer by telephone or email to provide information about orders or obtain details of possible order issues.
• Contribute to team effort by accomplishing related results as needed.
• Identify and assess customers' needs to achieve satisfaction.
• Demonstrate desire to succeed as well as grow with the company.
• Demonstrate polite and positive professionalism in all work-related activities.

Qualifications

Physical Requirements

Benefits

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Ice Cube LLC., and its affiliates is and will continue to be an equal opportunity employer. We recruit, hire, assign and promote without regard to race, color, religion, gender, or sexual orientation.