Customer Quality Engineer

Job Description

Job Description

Position : Customer Quality Engineer

Location : Houston, TX & Guadalajara, MX

Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom / Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. We have design, sales, and manufacturing locations globally and are currently seeking a Customer Quality Engineer to join our Cable Backplane Solutions team located in Houston, TX or Guadalajara, MX.

RESPONSIBILITIES :

We're hiring a Customer Quality Engineer (CQE) to be the primary technical interface between our customers and internal teams on all product quality topics. You'll lead customer issue resolution, drive corrective and preventive actions, analyze data to spot trends, and champion the Voice of the Customer (VoC) across design, manufacturing / operations, and support. Your work reduces defects and escapes, improves customer satisfaction, and protects our reputation in market.

• Customer Advocacy & Communication

Serve as the customer-facing owner for quality topics, ensuring timely, clear, and professional updates on issues, risks, and resolutions.

Lead structured problem solving (8D, 5 Whys, Ishikawa / Fishbone, DMAIC) for customer complaints, field returns, and escalations.

Partner with Design / Engineering, Manufacturing / Operations, and Supplier Quality to prevent recurrence and design in quality.

Build and maintain dashboards for DPPM / PPM, defects per release, complaint rate, escape rate, turnaround times, warranty / return trends, and customer scorecards.

QUALIFICATIONS : Must-Have

Nice-to-Have

Attributes for Success

Amphenol Corporation is proud of our reputation as an excellent employer. Our main focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

Amphenol is an "Equal Opportunity Employer" - Minority / Female / Disabled / Veteran / Sexual Orientation / Gender Identity / National Origin

For additional company information please visit our website at https : / / www.amphenol -cs.com /